Enhancing traffic police performance in Egypt

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Vision

My vision is that of a public service (traffic police) with a performance culture, client-focused (Public) and results oriented (more organized economy) and to decide and examine its current performance in terms of efficiency and effectiveness, and according to the current performance situation, we will try to determine the factors that leads to this situation and also the means to recover or maintain such situation.

Where are we now?

Many pubic servants are unclear about what the overall objectives are and just what is expected of them.

Just to concentrate on traffic police performance, lets first explain the meaning of performance. Job performance ( ) is measured as the quantity and quality of tasks accomplished by an individual or group. This definition urges us to know what factors determine individual performance.

In answering this question, the following individual performance equation is a good starting point:-

Performance = Ability x Support x Effort

We have to handle each of the above three elements, to identify the current points of weakness and strength in traffic police performance and determine whether there is a current inefficiency and/or effectiveness or not.

First: Ability

Ability establishes an individual's capacity to perform at a high level of accomplishment. By examining this factor on traffic police soldiers and representatives, we may find that many of them lake the appropriate and effective ability to work in police.

I believe that many of them are doing their work in a careless way, a way that no one feels responsible toward his work.

You can say they are working under pressure and stress of their superior, where, fear and expectation of punishment and insulation is the only dominate on their behavior which in return affect their performance, so they pretend that they are doing their work by checking the car, driving licenses and other traffic regulations but actually there is no concentration and no sense of responsibility control their performance.

You can find the way police officers treat their soldiers or subordinates, you will find it a very aggressive way, also you can conclude the reflection of this treatment on their behavior, for sure this treatment has a negative effect on their behavior and attitude toward their work and they will continuously try to do their work in a manner that prevent their officers not to repeat such treatment.

Second: Support

Every one needs support, even if his work is of high performance, support can be represented in motivation, no stress, encouragement and the most important thing is the person's feeling that he will be rewarded for this work performance.

I would like to give an example for this:-

"Once when I was waiting in traffic sign and before it turned green to pass, at that time I remembered that I have forgotten to lock the seat belt and I found a police representative coming to me to check my driving license and to charge me with a penalty which was EGP 50, I told him that I forgot to lock the seat belt and this was the first time but he pretended that he did not hear to me and started to write a penalty, at that time I hint to him that I will give him EGP 10, actually he caught the money in a certain manner that I am sure that he tried it many times in order not to be seen by his officer or any one else, then I passed by the car without any penalties."

Examples for this kind of behavior are many and actually they are common in traffic police stations as I am Manager of Tax dept. and Car pool section , my subordinates in car pool section who are responsible for making car licenses and its renewal usually come and told me that they pay bribe for the employee who handle the car's file, the Engineer who make the inspection of the car, the person who is assigned to choose the car number and the metal board, and even the person who hang the metal board on the car.

So no one work for his salary...
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