End-User Satisfaction

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THE NATIONAL AFFORDABLE HOMES AGENCY

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721 Housing Quality Indicators (HQI) Form
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Version 4 (For NAHP 08-11). Published May 2007 Updated April 2008

721 HQIv4 April 2008

Revisions to this edition:
This HQI update builds on HQI version 4 in that it is revised to address areas of ambiguity which have been identified by the Housing Corporation and it's Investment Partners since the publication in April 2007. The principal revisions are listed below: Page 3: More detailed Table of Contents included Page 4-7: Introduction summarised and shortened. Irrelevant wording removed. Page 6: Additional Guidance on "Not Applicable" options included. "Not Applicable" Options removed for questions 2.7, 2.11, 2.12, 2.18, 2.22, 2.25, 2.26, 2.30, 3.17, 4.2.16, 6.2.33 and 6.2.34. Page 26: Additional Guidance on the Unit Size Indicator included Page 27: 5 bedspace 3 storey option included Page 32: Additional Guidance on Storage requirements included Page 32. Minimum area of external storage required revised from to 2.2 m2 2.5m2, for 1-4 bedspaces to allow for standard garden shed sizes. Page 42: Additional Guidance on the Code for Sustainable Homes Included Page 45: Additional Guidance on Building for Life Included Annexes which contain information which is duplicated elsewhere removed. Minor spelling and grammatical errors corrected and formatting changes have not been included above

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721 HQIv4 April 2008

CONTENTS
Revisions to this edition: ....................................................................................................................................- 2 INTRODUCTION ............................................................................................................................5 How the System Works...........................................................................................................................................5 Refurbishment schemes ..........................................................................................................................................6 Housing Type - units for sheltered, special needs and/or supported housing ...............................................6 Scoring .......................................................................................................................................................................6 Comments .................................................................................................................................................................6 ‘Not applicable’.........................................................................................................................................................7 Mixed schemes..........................................................................................................................................................7 Sampling ....................................................................................................................................................................7 Large number of units .............................................................................................................................................7 Large number of ‘unit types’...................................................................................................................................7 PROJECT DESCRIPTION...............................................................................................................9 Unit Type...................................................................................................................................................................9 Bedrooms and Bedspaces...
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