For use in Apprenticeships for Contact Centres, IT User, IT Services and Development and Communication Technology (Telecoms)
Document prepared by: Ben Sweetman
Contact: 1 Castle Lane, London, SW1E 6DR
Tel: 0207 963 8920
Date created: 16 July 2005
Last updated:16 August 2005 (format only)
Information about Employment Rights and Responsibilities
ERR is a compulsory part of all Apprenticeship programmes to show that the Apprentice has had a full induction to the company or training programme, and are aware of those right and responsibilities that are essential in the workplace. Apprentices may be in the first job or be experienced in their role or industry, but this does not affect their ability to cover the knowledge required.
How should it be delivered?
The ERR knowledge has been presented in a similar format as the NOS and NVQ units so that it has the same flexibility as the NVQ. There are a number of evidence sources for ERR and these can include: • Referencing evidence showing knowledge of the in-house company induction against the ERR requirements (e.g. Copies of induction handbook, with explanation from the apprentice where necessary) • Collecting a portfolio of evidence, integrated with NVQ and Key Skills portfolios to prove knowledge. • Some technical certificates include an externally tested ERR module, which will cover the ERR.
How much evidence should I provide?
We advise that the Apprentice should provide evidence showing their understanding of the company procedures and how these relate to the laws and regulations. However, the Apprentice should not be expected to provide large paper documents regarding any parts of legislation; we, therefore, suggest that evidence (e.g. company procedures, websites etc.) should be sign-posted wherever possible and practical.
What is included in this document?
The document includes the required standards in the same layout as the National Occupational Standards are produced. This can then be re-formatted in to the same delivery method used by providers for the relevant NVQ. This also includes helpful resources, mainly in the form of website addresses for apprentices and employers to research any information that is not currently included in the company induction.
What proof is required by e-skills UK?
Once the candidate has completed the ERR, then the candidate, employer and training provider should sign the final page, and send with the Certificate Request form to e-skills UK.
Please be aware that while this Unit appears in the same format as an AOC or Unit, it does not need to be assessed or verified in the same way as the NVQ part of the Apprenticeship. Anyone with the appropriate technical knowledge on the subject can be responsible for judging the evidence provided by the candidate.
What is the difference between Apprenticeship and Advanced Apprenticeship ERR?
While the knowledge requirements are the same for both levels, the Advanced Apprentice will be expected to have a broader knowledge of the ERR, and the employer’s responsibility in this. This should be in line with the greater depth of knowledge required for both the NVQ and Technical Certificates for Advanced Apprentices.
Links to qualifications in the Apprenticeship frameworks
The Employment Rights and Responsibilities links to other parts of the Apprenticeship frameworks and can be delivered alongside the other qualifications in an integrated approach. For example: • The ERR includes areas that can be cross-referenced with parts of the NVQ, varying depending on qualification and units chosen • Areas of the Technical Certificate will also cover parts of the ERR • Key Skills can be integrated with an area of ERR or the NVQ to show knowledge of the subject (this will be particularly applicable to the Communication Key Skill)