Employees’ Opinion About Human Resource Development Practices of National Bank of Ethiopia: a Study

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EMPLOYEES’ OPINION ABOUT HUMAN RESOURCE DEVELOPMENT PRACTICES OF NATIONAL BANK OF ETHIOPIA: A STUDY

A PROJECT SUBMITTED TO THE SCHOOL OF GRADUATE STUDIES OF ADDIS ABABA UNIVERSTY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTERS IN BUSINESS ADMINSTRATION

BY TAMRAT GETAHUN

ADVISOR DR.G.K.MURTHY

ADDIS ABABA UNIVERSITY FACULTY OF BUSINESS AND ECONOMICS SCHOOL OF GRADUATE STUDIES MBA-PROGRAM

AUGUST, 2007

ADDIS ABAB UNIVERSITY SCHOOL OF GRADUATE STUDIES MBA PROGRAM

“EMPLOYEES’ OPINION ABOUT HUMAN RESOURCE DEVELOPMENT PRACTICES OF NATIONAL BANK OF ETHIOPIA(NBE): A STUDY” BY: - TAMRAT GETAHUN

______________________ Advisor

___________________ Signature

______________________ Examiner

___________________ Signature

______________________ Examiner

___________________ Signature

______________________ Examiner

___________________ Signature

DECLARATION I declare that the project entitled “Employees’ Opinion about Human Resource development Practices of NBE” is my original work and has not been presented in Addis Ababa University or any other University, and that all sources of material used for the project have been duly acknowledged.

_______________ Tamrat Getahun (The Researcher)

Dr.G.K.Murthy Faculty of Business and Economics Department of Management Addis Ababa, Ethiopia

LETTER OF CERTIFICATION

This is to certify that Tamrat Getahun carried out his project on the topic entitled “Employees’ Opinion about Human Resource development Practices of NBE” under my supervision. This work is original in nature and is suitable for submission for the award of Master of Business Administration.

___________________ Dr.G.K.Murthy (The Research Advisor)

ACKNOWLEDGEMENTS

First and for most, I would like to give my glory and praise to the Almighty GOD for his invaluable cares and supports through out the course of my life and helped me since the inception of my education to its completion and enabled me to achieve my career.

Next,

I’m grateful to appreciate my Advisor Dr. G.K. Murthy who has taken all the

trouble with me while I was preparing the paper. Especially, his valuable and prompt advice, attractive facial expressions, constructive corrections and insightful comments, suggestions and encouragement are highly appreciated. A special word of mouth is his credit.

My

sincere and heartfelt gratitude goes to HRM director, HRD officer, HR planning

senior officer and all of the sample management and non management staff of NBE for their frank response to my interview questions and questionnaires with out which this paper would come to life.

Last but not least, I’m greatly indebted to my friends Frezer Kebede, Tamirat Erasha, and Tesfaye Belachew for their moral support and suggestions. More over, I highly appreciate W/t Yirgalem for her great assistance in typing and editing the paper.

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Table of Contents
Pages
Acknowledgments Table of Contents List of Tables Acronyms List of Appendices Abstracts CHAPTER ONE INTRODUCTION 1. 1. Background of the study 1.2 Statement of the Problem 1.3. Objectives of the study 1.4. Significance of the study 1.5. Scope of the study 1.6. Limitations of the study 1.7. Methodology of the study 1.7.1. Procedures of Collecting Data 1.7.2. Methods of data analysis 1.8. Organization of the Study CHAPTER TWO REVIEW OF LITERATURE 2.1. What is Human Resource Development? 2.2. Why Training and Development? 2.2.1. Employee Training 2.2.2. Management Development 2.3. The Human Resource Development Process 2.3.1. Need Assessment 2.3.2. Training and Development Objectives 2.3.3. Instructional Method and Media 2.3.4 Implementing the Human Resource Development Program ii 10 11 11 13 14 15 19 20 26 1 3 4 5 5 6 6 7 8 9 I II IV V VI VII

2.3.5. Evaluation of Training and Development 2.4. Types of Human Resource Development Programs 2.4.1. Employee Training Programs 2.4.1.1. On-the-job Training 2.4.1.2. Off-the-Job...
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