As a leadership and organizational behavior student, I believe that the overall culture of an organization has a lot to do with employee satisfaction and turnover. Although achieving zero percent employee turn-over is unrealistic, high turnover can cause major drawbacks to an organization. ABC Company is an investment company that deals with a number of mutual funds that are registered with the New York Stock Exchange (NYSE). I am the leadership and organizational behavior consultant of the firm. The human resources manager asked me to do a research to find out why there is a very high turnover in the fund department of the organization. This paper discusses research on the subject of employee turnover in an investment company, specifically the fund department. The paper provides information on the current status of employees in this department and why there seems to have such a high employee turnover compared to other departments of the organization. It also suggests the changes that the management could use to reduce this turnover from several sources of information. If strongly considered, these suggestions will help save the company a lot of money through employee retention.
The Problem - Can Employees be made happy?
As I observed and analyzed the employees of the fund department, I realized that the employees have a couple of issues that are causing the high turnover. These include but not limited to; compensation, training, motivation and job satisfaction. It seemed that there is some sort of communication breakdown, between the employees and the managers.
According to a research done by the Harvard Business School, replacing an employee is likely to cost twice or more the employee’s salary. The U.S. Department of labor also estimates that it cost at a third of a person’s salary to replace them. This means that assuming a $6 an hour job, it would cost up to $ 3,600 for every person that leaves an organization. Losing a good employee hurts an organization both emotionally and financially. An organization not only looses the employee’s experience and knowledge, but also employee morale and customer satisfaction. This in turn can cause major damage to the organization (Mel Kleiman, pg. 17, 2 pgs). Willis Mushrush, a business and industry Specialist, at the University of Missouri wrote an article on how to reduce employee turnover. In his article, Willis says that; “turnover costs for many organizations are very high and can significantly affect the financial performance of an organization”. Not only are direct costs such as recruitment, selection, and training of new peopling a major expense, but also the indirect cost. Examples of indirect costs are time, increased workloads, overtime expenses for coworkers, and reduced productivity associated with low employee morale. Willis adds that estimated costs do vary from organization to organization, and may be as low as a few hundred dollars to as high as four times the annual salary of an employee. According to Rhonda Abrams, pg. C.2, in her article on creative ways to build loyalty, employees are people, too. Although this may seem obvious, some employers do not treat their employees like they should. They treat them like disposable objects, that are easy to get, discard and easy to replace, Rhonda says. Rhonda continues to say that, although sometimes a manger has to fire an employee that is not meeting their work requirements, employees are not disposable. Of course, there other reasons to dispose an employee, for example when the business no longer can sustain the employee. Rhonda adds that if an organization has a lot of employee turnover, it is wasting its’ valuable time and resources. Tom Shehan, the president of ADP TotalSource in the Detroit regional chamber, recommends that employers should try and understand why employees look elsewhere and leave an organization. Tom...