Employee Relations is a process of managing diversity, flexibility and change, which involves maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, and morale. Employee Relations is concerned with preventing and resolving problems involving individuals, which arise out of or affect work situations. Employee Relations cover all areas such as employer & employee relationship, communication, employee participation and involvement, developments in collective bargaining, equal opportunities, grievances handling, disciplinary management, health and safety, industrial relations and employment protection law, organizational change and people, personnel and recruitment and quality of working life etc. Today employers should now be undertaking an in-depth review of their approach to employment relations. Organisations which out-perform their competitors do so because they apply a coherent set of people management and development practices appropriate to their needs.
Successful organisations are increasingly those which have a constructive relationship with employees and a management approach which enables them to develop and draw on the full potential of their people. Considerable improvements have been made to the practice of employment relations in recent years. People are working hard and enjoy going to work. They want to learn. However, while the damaging effects of poor relations have been radically reduced, many organisations are failing to secure the positive benefits that are available from improving them. Economic pressures dictate that organisations will change more frequently than in the past. Technology and the demand for customised services are shifting managerial focus towards knowledge management and people as their key differentiators. This will require substantial changes in the understanding and behaviour of the people who work in organisations. Employees will need to extend their...
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