Emotional Work

Only available on StudyMode
  • Download(s) : 62
  • Published : December 3, 2012
Open Document
Text Preview
Emotional Work

From a very long time ago untill now, there has been many jobs that require emotional intelligence. It is not just serving customer with a smile, it combines numerous compulsory skills. This essay will concentrate on the topic Emotional Work and the current article which relates to this topic is ‘How to develop your emotional intelligence’, a newspaper article from Le & Associates website, published on 23 July 2012. Firstly, the definiton and analysis of this topic will be explained clearly and the article will come to some solutions which is how to improve and innovate the emotion at work. This article is not only written for employee to client, but also for employee to employee. First of all, definition of Emotional work is simply a paid work, this kind of work would be physical work or mental work. To be specific,this is an action to show emotions to customers, clients, guests, buyers and consumers to attract them to come and consume our products or services. Emotional work is a part of competion in business as well ( RMIT University 2012). According to Ivancevich, Konopaske and Mahesm (2011), emotional work is defined as a staff who involves increasing, pretending or decreasing emotions to change the emotional expression. For instance, an employee who works at the customer service is trained to smile and listen carefully to the clients. Even when facing the strict ones, employee have to stay calm and show his or her enthusiasm to interact with them. There are many jobs that require emotion such as receptionist at the hotel, a steward who serves customers on a plane, a tour guide who works for a travelling company, a seller at any kind of business, a door girl at the front door of a hotel, a consultant at call customer service and so on (RMIT University 2012). Any effort-wage exchange costs a price. That means the employees have to suffer from pressure, discomfort and anxiety (Ivancevich, Konopaske and Mahesm, 2011). Moreover,...
tracking img