Emotional Intelligence: Personal and Social Competence

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Emotional Intelligence: Personal and Social Competence
“Emotional intelligence refers to an ability to recognize the meanings of emotion and their relationships and to reason and problem-solve on the basis of them. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them.” (Mayer, J.D. et. al, 1999) A lot of people have told me throughout the years, emotions have no place in the workplace but I have learned for myself that is not true. Emotions are a factor in whatever circumstance faced in a work environment whether they are misplaced or beneficial. In this week’s reading assignment, we learned mostly about emotions that are not healthy in a workplace environment. In some instances the emotions may cause conflict in the workplace which in returns decreases morale, production, and overall satisfaction. Personal competence refers to an individual’s belief in themselves, their abilities, values, standards, and helps to determine what is best for themselves and their coworkers. Personal competence can be examined further in three individual facets: Self Awareness, Self Regulation, and Inner Motivation. Self Awareness is comprised of a person’s feeling of genuineness (authenticity) and honesty (integrity). Self Regulation is the ability to recognize where the individual fits into the organization and inner motivation is the driving force behind them fitting right on into the puzzle. “Social competence refers to the ability to understand what others are feeling (social awareness) and having the skills to work effectively with others (relationship management).” (Osland et al., 2006) The importance of social competence in the work environment is crucial because in some organizations, teamwork is an integral part of the infrastructure. Taking in a coworkers feelings into account when working towards a similar goal, will only increase the chances...
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