Emotional intelligence (EQ) is the ability to control social emotions in order to create a better and pleasant work environment. Goleman explains the importance of the five key skills: self-awareness, self-regulation, motivation, empathy and social skill. Goleman emphasizes that emotional intelligence can be learned and increased, in contrast to Intelligent Quotient (IQ) where those figures almost remain unchanged. I agree with the author’s concept, understanding the importance that EQ should not only relate to the workplace. As a Function Operation Manager, I deal everyday with many tough decisions, I need to keep calm for not make mistake, otherwise the entire event can be a disaster. In the decision making process (Hess & Bacigalupo 2011) is critical to determine the motivation and the impact on others. Furthermore sales team need to adapt and cope with difficult customers (Sojka & Deeter-Schmelz 2002) a well-established team, with a high level of EQ normally has good sales performance. In conclusion, companies understand people are the most valued assets in the company, determined employees can bring the company to the top rank, but for that is necessary the managers be well connected with their team players.
Goleman, D 1998, ‘What Makes a Leader’, Harvard Business Review, pp. 1-12. Hess, J & Bacigalupo, A 2011, ‘Enhancing decisions and decision-making processes through the application of emotional intelligence skills’, Management Decision, vol. 49, iss. 5, pp.710–721. Sojka, JZ & Deeter-Schmelz, DR 2002, ‘Enhancing the Emotional Intelligence of Salespeople’, American Journal of Business, vol. 17, iss: 1, pp.43 – 50.