Emotional Intelligence and Conflict Management

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EMOTIONAL INTELLIGENCE

AND

CONFLICT MANAGEMENT

Prepared by

FT B3 Group 3

Atul Gupta (08FT-137)

Gaurav Khanna (08FT-145)

Mahesh Kakani (08FT-153)

Malay Shah (08FT-154)

Mudita Jain (08FT-158)

Pradeep Hari (08FT-162)

Contents

Introduction3

Methodology11

Data Analysis20

Limitations24

Appendix25

Reference28

Introduction

Emotional Intelligence

 Emotional Intelligence (EI) is the mental ability that provides emotional sensitivity to an individual. EI plays a vital role in conflict resolution. It enables individuals to perceive rational behind any idea or perspective and, thereby, helps in resolving conflicts. The paper emphasizes on orienting the conflict resolution practitioners in the principles of EI.

Emotional Intelligence (EI) is one’s ability to detect and manage emotional cues and information. People who know their emotions and are good at reading others’ emotions may be more effective in their jobs. It is a relatively new area of psychological research. The definition of EI is constantly changing.

EI refers to an assortment of non-cognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressure.

EI is composed of five dimensions:

1) Self-awareness-being aware of what you are feeling.

2) Self-regulation-the ability to manage your own emotions and impulses

3) Self motivation-the ability to persist in the face of setbacks and failures

4) Empathy-the ability to sense how others are feeling

5) Social skills-the ability to handle the emotions of others

Let us see each of these five dimensions in detail:

1. Self Awareness: Self awareness means recognizing a feeling as it happens. The ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding. People with greater certainty about their feelings are better pilots of their lives, having a surer sense of how they feel about personal decisions. This is not an easy skill as emotions often appear in disguise. Yet, for all its complexity, self-awareness is the most crucial skill.

Emotional Awareness - People with this competence know which emotions they are feeling and why. They realize the links between their feelings and what they think and say they recognize how their feelings affect their performance and have a guiding awareness of their values and goals

2. Self-Regulation: Self-Regulation the ability to manage your own emotions and impulses. An emotionally self-regulated person can be easily recognized with the following traits-a propensity for reflections and thoughtfulness, comfort with ambiguity and change, and integrity and ability to say no to compulsive urges. Self-regulation has been found important for success.

Self-control - People with this competency manage their impulsive feelings and distressing emotions well. They stay composed, positive and unflappable even in trying moments and think clearly and stay focused under pressure.

Trustworthiness - People with this competency act ethically and are above reproach. They build trust through their reliability and authenticity and admit their own mistakes and confront unethical actions in others. They are able to take tough, principled stands even if they are unpopular.

Conscientiousness - People with this competency meet commitments and keep promises, hold themselves accountable for meeting their objectives and are organized and careful in their work.

3. Self-Motivation: Marshalling emotions in the service of a goal is essential for paying attention, for self-motivation and mastery, and for creativity. Self-motivation involves your ability to keep your actions goal-directed even when distracted by emotions. Self-motivation necessarily includes being able to delay gratification, and avoid acting in impulsive ways....
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