This chapter is further sub divided into the following topics:
1. Human Resource in the Hospitality Industry. 2. Link of Training and Development with Human Resource. 3. Emerging Trends in the field of Training and Development.
1. Human Resource in the Hospitality Industry.
The success of any industry depends to a great extent up on the quality of human
resource and tourism is not an exception. Tourism is a labor intensive industry, which provides employment to skilled, semi skilled and unskilled workers directly and indirectly. The progressive labor force with dynamic management and responsive government and responsible society are the pillars of the tourism industry.
Issues and Constrains in Manpower Supply in Indian Hospitality Industry, P. Srinivas Subbarao, W.P. No.2008-02-03 February 2008.
Traditionally, the employment has been seen as an area that is reactive to changes in the wide business environment. There is a widely accepted assumption that the role of people within organizations is required to change and develop in response to developments in markets, products and technology. Most of the large hospitality companies recognized this assumption and has started organizing work and support human resource functions such as training and development. This is possible only when the external labor market permits employers to adapt these changing dimensions.
Human resource in hospitality industry – Supply side
Some of the services required in the tourism and hotel industries are highly
personalized, and no amount of automation can substitute for personal service providers. Human resource development in the tourism industry normally includes manpower training in two main areas, the first being the hospitality and catering sector and the travel trade and tourism sector.
Issues and Constrains in Manpower Supply in Indian Hospitality Industry, P. Srinivas Subbarao, W.P. No.2008-02-03 February 2008. 51
The hotel and catering sector is now highly personalized. Customer satisfaction is the prerequisite for a smooth and successful operation in the hotel industry, requiring professionally trained and highly skilled personnel. According to estimates of requirements for additional hotel rooms, the number of personnel who will need formal training in the hospitality and catering sector would increase by about 25 percent, from 16,000 to 20,000 people a year by 2010 end.
The existing training facilities currently produce only about 5,000 to 6,000 trained personnel a year. Different types of jobs are available in the hospitality industry at different levels. The central government and the state governments have
collaborated to provide resources in order to train people in the hospitality sector as part of overall development efforts.
As per the survey the requirements for trained manpower at each level of employment would focus on general management trainees, trainees in kitchen management, housekeeping management, operational trainees, front office and accounting management, chefs, butlers, captains, bakery, confectionery and other specialized cooking.
Middle management positions would be filled by people holding three year diplomas, while other jobs could be filled by craft trainees. Craft institutes could be targeted for expansion in order to meet the needs for lower level skill areas. Working towards this objective, the Government run Institute at the Institute of Hotel Management at Kolkata has increased their seats.
Human resources in Hospitality Industry – demand side
In India there is a tremendous shortage of trained manpower in the hospitality sector. Tourism sector on an average requires more manpower than what is available from the catering colleges. Thus there need to develop required human resource in various segment of the tourism industry, as a consequence of the rapid growth in...