The manager interviewed is a middle manager involved in Australia’s largest and longest running not for profit children’s organisation. The organisation is structured in a traditional way with clear divisions and set job positions (Robbins, Bergman, Stagg and Coulter, 2008). The manager is responsible for the operation of twenty two children’s services as well as the management of the twenty two directors and one hundred and sixty staff involved in these children’s services. The manager is responsible for: licencing, budgeting, reporting, staffing, work performance reviews, strategic planning, funding submissions, policy writing and training staff, as well as liaising with many government and non-government organisations. Achieving efficiency and effectiveness is essential for reaching organisational goals and outcomes for the manager in this organisation. This essay will define efficiency and effectiveness and explain why they are important to the role of this manager. The essay will also discuss and analyse a range of theories on management and how they relate to efficiency and effectiveness.
Robbins et al. (2008) define management as the supervision and coordination of others so that they can complete their job efficiently and effectively within an organisation. In order to understand the role of a manager within an organisation and why efficiency and effectiveness are so important these terms will have to be explained. Robbins et al. (2008) define an organisation as “a deliberate arrangement of people to accomplish some specific purpose” (p.7). They also state that there are three common characteristics that all organisations share regardless of their purpose or structure. These three things are: a distinct purpose, a deliberate structure and people (Robbins et al, 2008). The job of the manager is to ensure that efficiency and effectiveness are achieved within the organisation so that its goals can be met.
Robbins et al. (2008) describe efficiency as being able to achieve the best end result using the least amount of resources possible and achieving minimal wastage of time and money. Effectiveness is defined as completing tasks in the correct way to meet goals within an organisation (Robbins et al, 2008). Efficiency and effectiveness, used in conjunction with each other, are important to the work of the manager interviewed for a number of reasons. One of these reasons being that the organisation must be accountable to state and federal government funding bodies, which they rely on heavily in order to achieve their goal of providing top quality children’s services to the country (KU Children’s Services, 2010). The manager must then be efficient in the distribution of government funding in order to achieve the highest amount of positive change for as many of the organisations individual services as possible. It is also important for the manager to be effective in this situation and ensure that these positive changes made with the use of government funding help to achieve the organisations goal of providing a high quality children’s service to meet the diverse and changing needs of children and families.
Several management researches have documented their own theories on management. These different theories on management attempt to explain and outline the different activities they must perform and the different roles they need to fill in order to ensure that the people in the organisation and the organisation itself function efficiently and effectively (Robbins et al., 2008). One of the more popular theories on management and one that relates well to the manager interviewed is Robert L. Katz’s management skills theory.
Robbins et al. (2008) cited Katz (1955) as identifying three essential skills of management; technical skills, human skills and conceptual skills. Robbins et al. (2008) cites Katz (1955) as defining technical skills as the techniques and knowledge needed to perform a job properly and human...
Please join StudyMode to read the full document