Effects of Supervisor-Subordinate Communication and its Relationship to Job Performance Albert McCrutcheon
Management Communication with Technology Tools
Lydia M. MacKenzie
May 9, 2011
Effects of Supervisor-Subordinate Communication and its Relationship to Job Performance Having a workplace that is stress free and blissful or chaotic and miserable is ultimately determined by how effective supervisors communicate with their subordinates. Human communication is intricate, delicate, difficult and above all complex, and its success depends on the mindset or attitudinal set between both sender and receiver (O’Rourke, 2010). To communicate well with subordinates comes down to an interaction between what supervisors think they said and what subordinates heard them say, which shapes the relationship between the two parties and ultimately depicts the effects of communication, whether negative or positive, in the workplace and its relationship to job performance. Even though supervisors may not please and keep subordinates happy all of the time and vice versa, effective communication can play a major part in the overall effect on negative and positive job performance and satisfaction in the workplace. Communication Types
There are four main different types of human communication, but before we can understand the effects of communication on the workplace, we must have a basic understanding of the different types of communication which are verbal, non-verbal, formal and informal.
Verbal communication is the most common form of communication where communicating involves using words and in some cases written characters (O’Rourke, 2010). The main segment of verbal communication is interpersonal communication which involves speaking directly to another person or a group of people (O’Rourke, 2010). Since everyone interprets words and meanings differently, this form of communicating is quite complex.
Non-verbal communication is the type of communication that involves all of the information we convey to others whether, consciously or subconsciously, without actually using any words. This form of communication is broken down into three basic categories, sign language, action language and object languages (O’Rourke, 2010). These three categories involve items such as gestures, body movement and objects ranging from clothing to artwork (O’Rourke, 2010).
Formal communication involves speaking to large and small groups to obtain some type of result or objective by utilizing suggestive persuasive techniques to sway receivers (O’Rourke, 2010).
Informal communication, which is highly associated with interpersonal communication, is still bound by all the social norms of communicating but is mostly related to speaking off the cuff in a more heartfelt manner to achieve objectives (O’Rourke, 2010). These different types of communication, though very different in their own right, play a major part in how we truly appreciate what people are trying to convey and helps to signify whether their words have any real value to the matter at hand.
Negative effects of communication. Now since a basic understanding of the different types of communication supervisors use to interact with their subordinates has been detailed, we can move on to creatively look at solving or shall we say determining whether these types of communication play a role in the effects of job performance and satisfaction of subordinates in the workplace.
As we dig into this topic, we must understand the supervisor’s role in the workplace is to interact with a substantial number of people and shape how those people see, think and perform in correlation to the objectives of the business or organization. In order to achieve any of these tasks, a supervisor must understand fully that how they are viewed and respected by subordinates determine the outcome they will face. How a supervisor influences communication in their environment dictates...
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