TOPIC: EFFECTS OF STAFF TRAINING AND DEVELOPMENT OF SECRETARIAL STAFF IN AN ORGANIZATION
A Study to be carried out in the Ministry of Higher Education, Science and Technology department of National Council for Science and Technology (NCST) and department of department of Research Management Directorate (DRMD)
1. Problem Statement
Training is a learning process that involves the acquisition of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviours to enhance the performance of employees. It is an educational process. People can learn new information, re-learn and reinforce existing knowledge and skills, and most importantly have time to think and consider what new options can help them improve their effectiveness at work. The goal of training is to create an impact that lasts beyond the end time of the training itself. The focus is on creating specific action steps and commitments that focus people’s attention on incorporating their new skills and ideas back at work. Training can be offered as skill development for individuals and groups. In general, trainings involve presentation and learning of content as a means for enhancing skill development and improving workplace behaviors. Training and development is the field which is concerned with organizational activities aimed at bettering the performance of individuals and groups in organizational settings. It has been known by several names including employee development, human resource development and learning and development.
Training and development encompasses three main activities: - training, education and development.
The Purpose of Training and Development
The purpose of training and development is extensive. Training and development builds a team of highly effective and efficient employees. Employees who are trained regularly are well motivated and have enhanced confidence and self-esteem. Training and development prepare and enhance employee’s knowledge and skills to enable them to adopt to new technology, the changes in the organization and the working environment. Training and development also creates a pool of employees for promotion or to replace employees who have left the organization. Training and development enhances job satisfaction because the employees know what is expected of them as they are also equipped with the knowledge and tools to perform their job efficiently. Cross-training and multitasking of employees allows them to perform tasks other than what is relegated to them and gives them a sense of importance in the organization and feelings of security. The other purpose of training and development is for safety considerations, the handling of equipment, facility, and materials from the less risky to the very hazardous and the prevention of the cost of accidents. With training and development errors are reduced because employees are already well-equipped with the ways of the work
Employee development is something that most people imagine as intrusive all-day group training sessions. Unfortunately, this dreaded approach to employee development is just the opposite of how employee development should occur and feel to employees. Employee development can manifest itself in many forms of training, evaluations, educational programs, and even feedback. If executed correctly, the effects of training on employee performance can often encourage growth within the worker and the organization itself.
The research problem is “the effects of staff training and development of secretarial staff in an organization”
2. PURPOSE OF THE STUDY
1. To find a way of improving training and development at NCST among secretarial staffs
2. To find out how often training is offered to secretarial staff at NCST
3. To establish the indicators of performance.
4. To establish the relationship between training & Development...