Effects of Ict

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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0263-5577.htm

IMDS 111,6

Effect of IT and quality management on performance
´ ´ ´ Cristobal Sanchez-Rodrıguez
School of Administrative Studies, York University, Toronto, Canada, and

830
Received 21 January 2011 Revised 3 March 2011 Accepted 3 March 2011

´ Angel Rafael Martınez-Lorente
Facultad de Ciencias de la Empresa, ´ Universidad Politecnica de Cartagena, Murcia, Spain Abstract
Purpose – The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data interchange (EDI), computer-aided design and manufacturing (CAD/CAM), and enterprise resource planning (ERP) systems) and three related quality management capabilities (customer and supplier relations, product and process management, and quality data and workforce management) and their effect on a firm’s quality performance. Design/methodology/approach – Hypotheses derived from the key features of quality management and information technology presented by previous authors are tested using structural equation modeling through field research on a sample of 229 manufacturing companies in Spain. Findings – Findings from this study indicate that there is significant evidence to support the hypothesized model in which information technology resources (EDI, ERP systems, and CAD/CAM systems) have a direct impact on related quality management capabilities (customer and supplier relations, product and process management, and quality data and workforce management) as well as an indirect impact on quality performance mediated through quality management capabilities. Originality/value – The discrepant findings in the literature suggest the need to identify contingencies that may govern the IT-performance relationship. This study focuses on the interplay between information technology, quality management, and quality performance. Keywords Information technology, Quality management, Survey research, Structural equations, Spain, Company performance Paper type Research paper

Industrial Management & Data Systems Vol. 111 No. 6, 2011 pp. 830-848 q Emerald Group Publishing Limited 0263-5577 DOI 10.1108/02635571111144937

1. Introduction Quality has been typically regarded as a key strategic component of competitive advantage and the enhancement of product quality is still a matter of prime concern for today’s firms (Soltani et al., 2011; Li et al., 2011). Moreover, a frequent concern is that product quality no longer provides enduring competitive advantage but instead it may have become primarily a competitive prerequisite (Dunk, 2002). Hence, the assessment of how information technology (IT) can lead to improvements in quality performance (QP) is likely to be of considerable interest to both practitioners and academics. The IT-performance relationship has received considerable attention in the IT literature and there is a common agreement that the adoption of a particular technology often does not provide a sustained competitive advantage for the adopting firms because it can be easily duplicated by other firms (Powell and Dent-Micalef, 1997). Consequently, the IT literature has suggested the need to identify contingencies that may govern the IT-performance relationship (Das et al., 2000; Cagliano and Spina, 2000)

and to uncover which factors are synergistic with which types of IT and in what contexts (Melville et al., 2004). Given that much of the attention that IT has received in the operations literature today is due to the diffusion of the total quality management (TQM) principles (Gunasekaran and Ngai, 2004) and that quality management is also one of the most important management philosophies directed towards improving QP, this paper will focus on the mediating role of quality management in the relationship between IT and QP. For the purposes of this study, quality...
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