What are some effective team conflict resolution skills?
Understanding conflict resolution, or problem solving, requires a conscious learning effort. Conflict is generally defined as the internal or external discord that results from differences in ideas, values, or feelings between two or more people. Sometimes, conflict is an expected outcome when dealing with people who have a variety of different values, beliefs, backgrounds, and goals. (Yoder-Wise, 2007)
...it is important to remember that conflict is a natural and expected part of collaboration. Deborah B. Gardner
Some effective team conflict resolutions skills are self-awareness and self-reflection. Sometimes it is important to take a step back from the situation to allow better, more constructive assessment of the conflict. Addressing conflict as soon as it happens it critical to quick resolution. Attempting to have a win-win solution is good for all team members involved. However, it is important to remember that some conflicts are, by nature, unresolvable and understanding that will also help the team leader to capitalize on the positives in any difficult situation. Use assertive, yet, effective communication skills to encourage open communication and dialogue. More experienced tenured team members may act as role models to foster the collaborative efforts of those less experienced. Compromise is maybe the most optimal conflict resolution strategy; however, there could be perception of one team member having given up more than they believed fair or equitable. For compromise to work both team members must be will to give in something equally valuable to themselves or their group. Collaboration is an assertive and cooperative means of conflict resolution that results in a win-win solution.
Yoder-Wise, P. (2007). Leading and Managing in Nursing. St. Louis: Mosby Elsevier.
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