The Factors that Affect Effective Communication in the Workplace Andrea Anderson
The Mico University College
This paper is submitted in partial fulfillment as a requirement of the Bachelors in Education, School Management and Leadership.
The content of this paper seeks to delineate the factors that affect or hinder communication. In the latter of this document the following areas will be discussed: * Definition of communication - in relation to its effectiveness Factors to be discussed:
* Geographical Distance
* Poor Expression
* Lack of Planning/Expression
This paper is submitted by Andrea Anderson, Id #: 1211210315
Effective Communication within the Workplace
“Communications are terrible” - a common widespread complaint of most workers in organizations. The abovementioned phrase begs the question, why is communication so terrible and what can be done to reduce this complaint. Communication is particularly vital for administration, as it is a fundamental element in organizations (Klaus and Bass, 1982). Communication within the organization is thought to be important as it governs the extent to which the organization’s performance is improved or worsened. Therefore, in agreement with the fact that effective communication is vital for the performance of any organization, this document seeks to identify the factors that affect or hinder effective communication within an organization. In order to truly assess the problem, one has to explore the source from which this phenomena stems. Fiske (1990) argues that:
Communication is one of those human activities that everyone recognizes but few can define satisfactorily. Communication is talking to one another, it is television, it is spreading information, it’s a hairstyle, it is literary criticism: and the list is endless (p. 1). Thus, one may argue that communication is too diverse and multi-faced to be restricted to a single definition, as a result of that view; many definitions have been fashioned for the term ‘communication’. According to Hargie, Dickson and Tourish (1999), communication is defined as “the scientific study of the production, processing and effects of symbol and signal systems used by humans to send and receive messages” (p. 13). The definitions vary, as each advocate of effective communication has their own personal definition of the term. However, though the definitions may vary, they all present the same central idea of ‘what communication is’, which is the process by which messages are sent and received between a sender and a receiver, through a particular medium. All of which are considered to be vital to the communication process, as they are elements of communication. The communication process, typically involves five main elements that provide the framework for communication to be effective. These five elements of communication are: * Sender
The communication process is greatly ineffective if one or more elements, previously stated, are missing. For effective communication to occur, all primary elements need to be present during the communication process. In the communication process the sender is often defined as the donor of the message, the receiver is often classified as the recipient of the message, the message itself referred to as whatever content is being communicated. The medium is identified as the channel/means by which the message is communicated, and lastly feedback is defined as the response to the message communicated. All create the cycle of communication which posits that the following:
In the process of communication, the sender always begins the communication act, he/she chooses the medium by which the message will be sent, sends the message; which is received by the receiver and then finally a feedback/response is given...