In order to be an effective manager in the work force today, one must have a very good understanding of the various ways in which people interact and communicate with one another. It is critical that good leaders display the ability to effectively communicate with their associates and subordinates as well as train and encourage others to demonstrate those same communication skills. By doing so, they will promote both a healthy and efficient work environment that everyone will be sure to enjoy.
The first challenge in effectively communicating with today's workforce is diversity. The work force today is more diverse than ever and is rapidly becoming even more diversified as time passes. Leaders are already facing differences from many levels of society. And with every new group that enters into the workforce, there are still the cultural differences such as customs, beliefs, and expectations that are thrown into the mix as well. All of this, as well as many other issues only further complicates the task of achieving effective communication on all levels.
Perhaps the first and most obvious difference in the work environment is the difference of the sexes. Women
Running Head: Effective Communication 2
possess a tendency to be more subtle or convincing rather than shouting out demands. Studies have shown that women are more likely to construct their requests in the form of suggestions or leading questions rather than be more direct (Adult Learner's Guide, 1999). The conflict is evident if one considers the fact that males possess the complete opposite tendency. Men are often more direct and to the point. These two contrasting attributes are a fertile breeding ground for misunderstandings of all sorts. Women also do not hesitate to mix business with personal talk where men are more anxious to get to the details of the business at hand. For women this seems to be a double edged sword. On the one hand, the personal talk brings down some barriers and lets each one get to know the other so everyone is comfortable. This works in their favor in situations where they are meeting a group or individual for the first time. But on the other hand, after they become acquainted, women have trouble separating their personal feelings and allowing them to enter into their business talk as well as their daily business activities.
After the different sexes, different ethnic groups emerge as the next most noticeable distinguishing characteristics of individuals. People of different race
Running Head: Effective Communication 3
have lived and worked together for many years but not without a fair share of problems. The United States have long been labeled as the "Great Melting Pot", and with good reason. American culture is by far the most diverse culture in all of the world. Not only are Americans exposed to new and different ethnics groups more often, but different ethnic groups and cultures are experiencing each other for the first time in America as well. As people become more mobile on an international level, they experience a vast array of behavior. These behaviors will even vary as one moves across the country. Take for example the difference in just the northern and southern states and their preconceived notions each holds of the other. There are people in northern states that believe people of the southern states do not wear shoes or have running water in their households. Because of this false image, they automatically assume that southern people are of a lower intellect. People of southern states tend to believe that northerners are rude and uncaring which is also a misconception. These types of preconceived notions are also present for every race and culture on the planet and they differ from culture to culture for each other. It is very difficult but even more important for today's
Running Head: Effective Communication 4