COLLEGE OF BUSINESS EDUCATION
DEPARTMENT OF POSTGRADUATE STUDIES
NAME OF STUDENT: KILALO TUBETI
COURSE PURSUING: POSTGRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT
COURSE NAME: BUSINESS COMMUNICATION AND NEGOTIATIONS SKILLS
TYPE OF WORK: TAKEHOME ASSIGNMENT
COURSE LECTURER: MR. MKAMA
DATE OF SUBMISSION: 25/05/2013
QUESTION: what is communication all about?
Explain factor that help to determine the art/science of communication to be felt as an effective communication process.
* meaning of communication
* meaning of human communication
* Shannon weaver model
* business communication
* method of business communication
* definition of effective communication
* key factor which determine effective communication
(from Latin "communis", meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information Between two.
One definition of communication is “any act by which one person gives to or receives from person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or nonlinguistic forms, and may occur through spoken or other modes. 3. HUMAN COMMUNICATION
Human spoken and pictorial languages can be described as a system of symbols (sometimes known as lexemes) and the grammars (rules) by which the symbols are manipulated. The word "language" also refers to common properties of languages. Language learning normally occurs most intensively during human childhood. Most of the thousands of human languages use patterns of sound or gesture for symbols which enable communication with others around them. Languages seem to share certain properties although many of these include exceptions. There is no defined line between a language and a dialect. Constructed languages such as Esperanto, programming languages, and various mathematical formalisms are not necessarily restricted to the properties shared by human languages. Communication is the flow or exchange of information within people or group of people. A variety of verbal and non-verbal means of communicating exists such as body language, eye contact, sign language, hepatic communication, chromatics, and media such as pictures, graphics, sound, and writing. Manipulative Communications was studied and reported by Bryenton in 2011. These are intentional and unintentional ways of manipulating words, gestures, etc. to "get what we want", by demeaning, discounting, attacking or ignoring instead of respectful interaction. Sarcasm, criticism, rudeness and swearing are examples. Convention also defines the communication to include the display of text, Braille, tactile communication, large print, accessible multimedia, as well as written and plain language, human-reader, augmentative and alternative modes, means and formats of communication, including accessible information and communication technology. Feedback is critical to effective communication between participants. 4. THE SHANNON-WEAVER MODEL (1947) PROPOSES THAT ALL HUMAN COMMUNICATION MUST INCLUDE SIX ELEMENTS • a source
• an encoder
• a message
• a channel
• a decoder
• a receiver
5. BUSINESS COMMUNICATION
Is communication that promotes a product, service, or organization; relays information within a business; or functions as an official statement from a company Business communication (or simply "communications", in a business context) encompasses such topics as marketing, brand management, customer relations, consumer behavior, advertising, public relations, corporate communication, community engagement,...
Please join StudyMode to read the full document