Effective Communication

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In my placement I had an experience with a girl that she doesn’t get along with her sister. She talked to me and told me that her sister tries to get her and her mother arguing and how always wants to get her way. She is frustrated for her sister’s behavior and disappointed how much they don’t get along. Effective in communication when having a one-to one interaction is when there is a conversation between two persons who both understands one another. To be done we have to practice certain attitude. First we have to choose the right atmosphere where the conversation is going to take place. It is more effective when the place/room have enough light, worm and not too small or big. When meeting the other person of the 1 to 1 conversation we help him feel comfortable, relaxed and showing positive attitude with a greeting by saying ‘Hi’ or ‘Good evening’. After that a conversation or information exchange can be started, where the client will tell you about the problem. And to finish effectively and on a positive note you say for instance ‘thanks and see you later’. This interaction was formal because it took place in a health and care setting. I used this type of interaction because I was talking to a client and was polite and respected her and so made her feel comfortable to give me personal information. Yes there were differences in language communication and culture because the service-user was English. She had different culture practice and had fluent English speaking and so I didn’t understand all the phrases she said and in the other hand I might have used jargons. So I made sure of checking for understanding. I used open questions as a verbal communication where this helped her to open more about her problem. For instance I asked her ‘what your sister does to you?’ Another verbal communication I used is summarization, this helped me and the client to see if I understood the problem and what really is she going to do about it. I used eye contact as a non-verbal communication. This helped me to see how the client was feeling and letting her know I’m interested in what she’s saying. Another non-verbal communication that used was proximity. I made sure that I wasn’t too close for her that would make her feel uncomfortable and also unsecure and so I stayed about an arm-length away from her. The communication cycle in this interaction was according to argyle, a two-way process. This is because she was sharing her idea i.e. situation with me and I was checking for understanding and giving her feedback, and so the cycle begun again. All these factors that I have included in here are important for communication to be effective in a one-to-one interaction.

In a placement we had a group interaction of 8 individuals and we had discussed about abortion. There were people who didn’t agree with it, people who agree and those who in some cases agree with. Effective in communication when having a group interaction is when there is a conversation between three or more people. Group interaction is very similar to one-to-one interaction but because there are more people involved several issues would be created additionally. There should be a positive feeling in the group and all the individuals should feel comfortable talking to each other to make this interaction effective. Also for an effective interaction there should be a group leader, preparation, turn talking and seating position. A group leader is effective to make sure everyone is participating and for those who keep a step back to be encouraged. Also a group leader can help to keep everyone focused and keep discussion on track. Preparation is effective because it keeps discussion on track and might save time. It can make members to participate more willingly as they had prepared what to say. Turn talking is important because it will let everyone speak and with no chaos. With the non-verbal’s members in the group can recognize when the speaker is going to finish his...
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