Effect of Training on Staff Productivity in Kenyan Banks

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EFFECT OF TRAINING ON STAFF PRODUCTIVITY IN KENYAN BANKS:
A CASE OF KENYA COMMERCIAL BANK (KCB)

By

Abong’o Chacha

A thesis presented to the School of Business and Economics

of

Daystar University

Nairobi, Kenya

In partial fulfillment of the requirements for the degree of

MASTER OF BUSINESS ADMINISTRATION
In Strategic Management and Human Resource Management

April 2012
Approval

EFFECT OF TRAINING ON STAFF PRODUCTIVITY IN KENYAN BANKS:

A CASE STUDY OF KENYA COMMERCIAL BANK (KCB)

By

Abongó Chacha

In accordance with Daystar University policies, this thesis is accepted in partial fulfillment of requirements for the Master of Business Administration degree.

Date

_________________________________________________
Mr. Thomas Koyier,
Supervisor

_________________________________________________
Prof. David Minja,
Reader.

DECLARATION

EFFECT OF TRAINING ON STAFF PRODUCTIVITY IN KENYAN BANKS:

A CASE STUDY OF KENYA COMMERCIAL BANK (KCB).

I declare that this thesis is my original work and has not been submitted to any

other college or university for academic credit.

Signed: ____________________________Date: ________________
Abongó Chacha

ABSTRACT

The objectives of the study were to analyze the effect of training on staff productivity in Kenyan banks. This involved determination of the effectiveness of training methods and their effects in employees’ productivity. The study also aimed to recommend the best strategies in employees training. This study covered 15 branches of one of the major banks in Kenya (Kenya Commercial Bank, KCB). Stratified sampling method was applied to select the bank branches and purposive sampling was applied to select 80 respondents of the study. The survey questionnaire was utilized in the data collection. The data collected was therefore descriptive in nature. Descriptive statistic technique and multiple regression analysis were applied in the analysis of the collected data. The major findings of the study showed that the common employees’ training strategies in KCB were on-the-job training, e-learning training, class-room training and workshop training. The effectiveness of the training methods applied by the KCB was relatively high as evidenced by the effectiveness of the detailed content of e-learning programs; well organized e-learning programs; importance of on-the-job training programs in employees’ deeper understanding of various concepts in the banking services for instance; On-the-job training methods enabled the employees to learn about the rules and principles of work, courtesy, manners and techniques of handling interpersonal relations. The results also show that the current training methods applied at the KCB have been effective at great extent in promoting productivity of the employees. This means that there is improved work output per time, efficiency, accuracy and more skills are developed among the employees. The most effective training strategies in enhancing productivity of the employees were deemed to be on-the-job training, seminars/ workshop training and e-learning while class-room training showed less significant effect in employees’ productivity.

TABLE OF CONTENTS

DECLARATIONiii
ABSTRACTiv
TABLE OF CONTENTSv
LIST OF FIGURESviii
LIST OF TABLESix
CHAPTER ONE1
INTRODUCTION AND BACKGROUND OF THE STUDY1
Introduction1
Background of the Study1
Profile of Kenya Commercial Bank (KCB)8
Statement of the Problem9
Purpose of the Study10
Objectives of the Study10
Research Questions10
Justification11
Significance of the Study12
Assumptions12
Limitations12
Definition of Terms, abbreviations and acronyms13
Chapter Summary13
CHAPTER TWO14
LITERATURE REVIEW14...
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