HYPOTHESIS: EFFECTS OF INTERNAL AND ORGANISATIONAL ENVIRONMENT CHANGES; CASE STUDY: IMPERIAL BANK LTD
Management may be defined as the process of using organization resources to achieve the organization goals by planning, organizing, controlling and leading. An organization may be defined as people working together and coordinating their actions to achieve specific goals.
This paper will attempt to discuss the effects of some of the internal, external and technological factors affecting Imperial Bank Ltd, and their impact on the organization’s ratings, performance and strategy. These factors include but are not limited to the organizations policies, procedures and rules, budget adjustments, personnel, reorganization, management, and products and services in internal factors, and legal barriers, taxes, interest, social, demographic trends and competition and globalization in external factors, and machines and processes, automation, computers, quality standards in technological factors.
External and technological factors constitute part of the organizational environment. They shall therefore be merged, for purpose of this discussion, in order to clearly illustrate their effects on the organization.
Internal environment may be defined as forces within an organization directly impacting it. These forces affect the policies, protocols and procedures as well as resources an organization may adopt and/or use periodically to achieve its goals Imperial Bank Ltd mission statement reads as follows; “to be a customer focused financial institution that offers innovative services and solutions to our customers, utilizing secure, and cutting edge delivery channels and well trained human resources.” The mission statement determines the organization’s planning and...