The purpose of this case is to see and understand how e-learning tool contributed to an improvement in the processes of Cisco Systems by answering the following questions:
1. Differences between e-learning and e-training.
2. What measures has Cisco adopted to encourage its employees to use e-learning?
3. Comment on the effectiveness of the e-learning programs at Cisco.
Cisco Systems is one of the fastest growing companies in the world, selling devices that connect computers to the Internet and to other networks. Cisco’s products are being replaced continuously, so extensive training of employees and customers is needed. Cisco recognizes that every member of its team, since the employees until business partners, including also customers require training on a continuous basis.
Cisco began to focus on networks in 2000 after realizing the future of voice and video services lay in operating on a single platform. Since 2008, its strategy has been based on collaborating with partners to share expertise and Web 2.0.
Cisco provides specialization training content for partners as free e-learning. This training is available for partner employees to learn the content and help them prepare for an exam. The use of e-learning helps manage the costs and effort that a partner has to bear in obtaining the training. In Cisco’s approach, training is not mandatory as long as the employee passes the appropriate exam. The company continuously updates the training content and the corresponding exams. To ensure that employees stay current, Cisco requires that these employee certifications be renewed annually.
The company makes hundreds of courses available free through the Partner E-Learning web site. These courses are available in multiple languages around the world and cover both sales technical training. Cisco’s experience is that training that is not validated with competence testing is not effective
In order to make a difference... [continues]
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