Dynamic Workplace
Chapter 1:
THE DYNAMIC NEW WORKPLACE
CHAPTER 1 STUDY QUESTIONS
In studying this chapter, students should consider the following questions:
* What are the challenges of working in the new economy? * What are organizations like in the new workplace? * Who are managers and what do they do? * What is the management process? * How do you learn the essential managerial skills and competencies? * * * CHAPTER 1 LEARNING OBJECTIVES * * After completing this chapter, students should be able to: * * Describe the nature of the new economy. * Explain the organizational and managerial implications of important trends regarding intellectual capital, globalization, technology, diversity, ethics, and careers. * Identify and describe critical skills for success in the new workplace. * Define organization and explain how organizations operate as open systems. * Define productivity and explain the relationships between productivity, performance effectiveness, and performance efficiency. * Discuss the changing nature of organizations. * Define the terms manager and management. * Describe the different levels and types of managers and discuss the activities and responsibilities associated with each. * Define accountability and explain how and why managers are held accountable for performance and quality of work life. * Discuss the changing nature of managerial work and explain how the “upside-down pyramid” reflects these changes. * Describe the management process and explain the interrelationships among the four functions of management. * Identify and describe key managerial activities and roles. * Discuss the importance of managerial agendas and networks.
THE DYNAMIC NEW WORKPLACE
CHAPTER 1 STUDY QUESTIONS
In studying this chapter, students should consider the following questions:
* What are the challenges of working in the new economy? * What are organizations like in the new workplace? * Who are managers and what do they do? * What is the management process? * How do you learn the essential managerial skills and competencies? * * * CHAPTER 1 LEARNING OBJECTIVES * * After completing this chapter, students should be able to: * * Describe the nature of the new economy. * Explain the organizational and managerial implications of important trends regarding intellectual capital, globalization, technology, diversity, ethics, and careers. * Identify and describe critical skills for success in the new workplace. * Define organization and explain how organizations operate as open systems. * Define productivity and explain the relationships between productivity, performance effectiveness, and performance efficiency. * Discuss the changing nature of organizations. * Define the terms manager and management. * Describe the different levels and types of managers and discuss the activities and responsibilities associated with each. * Define accountability and explain how and why managers are held accountable for performance and quality of work life. * Discuss the changing nature of managerial work and explain how the “upside-down pyramid” reflects these changes. * Describe the management process and explain the interrelationships among the four functions of management. * Identify and describe key managerial activities and roles. * Discuss the importance of managerial agendas and networks.