Duty Of Care Nvq 3

1.1 EXPLAIN WHAT IT MEANS TO HAVE DUTYOFCAREINOWNWORKROLE.1.2 EXPLAIN HOW DUTYOFCARERELATESTODUTYOFCANDOUR. In a care environment, duty of care is a legal responsibility that makes sure what you do as a part of your role does not interfere with those you support. This requires you to ensure the safety of the service users by eliminating the risk of abuse,harm and neglect. In a work setting it is significant to have relevant training, for example, (Basic life support and first aid). This promotes good quality of care to the individuals and reduces the risk of their health and wellbeing. Another example: if you have an individual with a health matter, it is your duty of care to get them the correct help or advice from a health professional. Duty
3.1 DESCRIBE HOW TO TORESPOND TO COMPLAINTS. If an individual has made a complaint, this should be responded to professionally and respectfully. You will need to check your company’s policies and procedures for guidance when a complaint is made. To be fair and equal when a complaint is made, you should have a. Positive attitude and put aside personal views and opinions to ensure the individual feels comfortable enough to go ahead with their complaint. In other circumstances this could be resolved for example if there was miscommunication or misunderstanding, however if the individual does not believe this you should continue to support their wishes and start the process. Documentation is very important as it shows each step that has been taken regarding the complaint and protects yourself and the individual from misinformation. If the individual is not happy with the outcome from their support team, they can be guided to have it investigated by a higher up employee such as Ariel manager or authorities such as CQC. 3.2 EXPLAIN POLICIES AND PROCEDURES RELATING TO HANDLING OF