Introduction to duty of care in health, social care or children’s and young people settings 1. Understanding the implications of Duty of care.
* A duty of care means that all health and social care professionals and organisations providing health and care services, must act in the best interests of the people they support. 1.2
* The expression is that we ‘owe’ a duty of care to the people we work with. ‘owe’ is a useful word to describe the nature of the duty of care because it is just like a debt, it is something that you must pay as part of choosing to become a professional in the field of social care.
2. Understand support available for addressing dilemmas that may arise about duty of care. 2.1
* You do have a duty of care for the people you support, but they also have the right to make their own choices and reach decisions about actions they want to take. 2.2
* Your first port of call is your manager they should be able to advise you about the best approaches to take and give you the opportunity to discuss both sides of the dilemma.
3. Know how to respond to complaints.
* Directly - By supporting them in the following the procedure. * Indirectly – By making sure that they are aware of the complaints procedure and are able to follow it. 3.2
* The main points are as listed..
* Getting it right
* Being client focused
* Being open and accountable
* Acting fairly and proportionately
* Putting things right
* Seeking continuous improvement