Dunkin Donuts Competitive Analysis

Topics: Dunkin' Donuts, Starbucks, Doughnut Pages: 2 (599 words) Published: February 27, 2008
Competitive Analysis – Dunkin Donuts
1.1Target Markets
Dunkin Donuts target market is the blue collar workers (18-60) of America who likes the quick service that Dunkin Donuts provides. Also within its target market are kids, highly due to its name. Recently Dunkin Donuts has been targeting the market of affluent women and professionals. 1.2Description of Products & Key Benefits

Variety of menu
•Dunkin Donuts offers something people enjoy (donuts) with their coffee/beverage. (Based on Baskin-Robbins twenty four flavors, Dunkin Donuts offers fifty-five) Variety of coffee products
•Their coffee list is extensive, offering just about any flavor desired. Level of service
•Dunkin Donuts operates on a high level of customer service. They take pride in the fact that they can quickly service any needs of their customers Cost –Effective
•Dunkin Donuts cost to the consumer is at least twenty percent cheaper than Starbucks. With a potential recession and rising prices this factor becomes huge. New Technology
•New and upgraded equipment has improved Dunkin Donuts efficiency on serving the customer. 1.3Promotional Budgets – size and allocations
Cost of advertising expenditures – $65 million dollars. Due to Dunkin Donuts being a private company their allocations are not disclosed to the public. (No SEC filings)

1.4Current Advertising, Sales Promotion, Public Relations and Direct Marketing •Sales and premiums on the new coffee brands
•A highly successful regional program with Curt Schilling, the Boston Red Sox All-Star baseball player. •Rebrand the chain campaign – Dunkin Donuts paid participants $100 to make the switch from Starbucks to Dunkin Donuts and from Dunkin Donuts to Starbucks to learn what patterns emerged. •Partnership to distribute coffee on Jet Blue airlines.

•Hiring chef and talk show personality Rachel Ray, who's frequent in Dunkin Donuts commercials. •Dunkin Donuts and in-car GPS manufacturer Tom-Tom allowing customers to download...
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