3. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates within its environment.
Before applying the system model to Drexler’s, first we will discuss a little bit about the system theory itself. The organization itself is an element of a larger system, the environment. Within time, every organization takes, processes and returns resources to the environment. The decisive factor of organizational effectiveness is whether the organization survives in the environment.
In simpler meaning, systems theory is when an organization takes resources (inputs) from the larger system (the environment), processes the resources and returns them in a changed form (output). Input – Mrs. Scott talks to her customers, new and old, about what they are looking for within the restaurant.
Process – Mrs. Scott gathers and analyzes the customers’ suggestions. Output – Mrs. Scott implements her action plan and the environment (customers) receive the service they suggested. This process is basically a revolving system to improve customer service and business activity. Due to Mrs. Scott’s actions, she has closed down the restaurant and upgrade to a bigger building to accommodate her new and regular customers. Managers need to possess two key ingredients: authenticity and social intelligence Mrs. Scott possess both of these assets because she makes sure that Drexler’s menu is the same with the same ingredients, she makes sure that the restaurant is original in its deliverance. She also knows that to be successful she needs her customers’ input to keep them coming back for more. There are 5 dimensions of social intelligence: empathy, presence, situational radar, clarity and authenticity which Mrs. Scott all possesses.
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