Drawing from the Course Materials, Discuss One Challenge and One Opportunity Presented to a Person Who Takes on the Role of Frontline Manager in a Health or Social Care Service.

TMA 01

Drawing from the course materials, discuss one challenge and one opportunity presented to a person who takes on the role of frontline manager in a health or social care service.

Introduction

Throughout this assignment the author will discuss one challenge and one opportunity presented to a person who takes on the role of frontline manager in a health or social care service. In order to do this, evidence will be drawn from the course materials. The author will attempt to identify what are a frontline manager and the role of a frontline manager. The transition of a practitioner to frontline management will too be examined. Additionally, what is a challenge, and how it may be overcome. Then, what is an opportunity and how it can be seized.

According to Henderson et al. (2003), a frontline manager is a person who manages a team and meets the needs of the organisation, as well as, the needs of the service users. The roles of frontline managers are, in accordance with Statham (1996): Implementing policies and guidelines and providing information to the team, by encouraging involvement of the employees on the department; Leadership, negotiation and communication, by being involved on a wide range of issues that affect employees, service users, or the organisation. Finally, promote training and supervision, by being involved in planning and development opportunities to meet the needs of the employees, the organisation and the service users.

Transition to managerial roles may be considerable specially if the person has high standards, and leadership and administrative qualities are being evaluated. This may cause the individual to feel stressed and consequently there will be changes in self-esteem. Hopson and Adams (1976) developed a seven stage model of changes in self-esteem, which might explain the processes that the new frontline manager might go through. 1- Immobilisation; 2- Minimisation; 3- Depression; 4- Accepting reality; 5- Testing; 6-... [continues]

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