Donabedian Model

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Bullet point format plan

-The aim of this essay is to critically evaluate a chosen counselling service.

-Briefly description of the counselling service, outlining its aims and objectives.

-Using Donabedians (1980) model, the essay will go on discussing and critically evaluating the structure, process and outcome of the service which will be backed up by relevant supporting evidence.

-Following a final conclusion the essay will end with a personal reflective analysis.

-Newton (2002) suggests that ‘it is important for counsellors to evaluate their work as an ongoing process through evaluation, in which the client participates, to understand where their interventions are appropriate or where a different approach may be more effective’, (pg. 85). Previous research of counselling evaluations have possibly failed to recognise client’s views, which is important as this examines how clients want to be helped and how they consider to have been helped, which helps counsellors to improve their service (McLeod, 1995).

-According to Wolfe, Dryden and Strawbridge (2003), there are three types of evaluation which are service audit, quality assurance and evaluation. Service audit looks at certain aspects of the service to check whether they are meeting targets for example, clients being seen within a certain time of being referred etc. Quality assurance assists in maintaining high standards of the service such as room settings etc. Finally, evaluation, which has two main categories: formative and summative. Formative evaluations feedback continuously to inform and modify the service as it develops which is especially useful for enhancing new services, whereas summative evaluations are more useful for evaluating existing services to summarise how the service is doing at that time, (Barkham and Barker, 2003). Donabedian (1980) combined all three types of evaluation and developed the structure-process-outcome model. Structure looks at the physical resources...
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