The business environment is becoming increasingly competitive. Market boundaries have become larger and barriers to entry have diminished. In the current turbulent economic environment today's modern organisations must closely examine the way they currently do business not only to remain competitive and profitable but also to simply remain in business (Cameron & Philip, 2001). Information technology is now providing business entities with basic as well as progressive business tools that will enable them to improve their financial performance, efficiency, and its use of the organisation central operational resource and staff members. Adoption of computerised system is vital to the businesses entities that want to improve their efficiency and performance by using computerised systems to facilitate their day-to-day transactions. The purpose of this paper is to outline and assess the critical success factors for the adoption of computerised systems including ERP (Enterprise Resource Planning) implementations by businesses entities, and then analysis the interrelations between these critical success factors.
Outline of Critical Success Factors for Adoption of Computerised Systems
Implementations of computerised systems including ERP (Enterprise Resource Planning). Implementations are usually large and complex projects. Although the adoption of small businesses would be simple and easy, we focus on the adoptions of computerised systems by medium or large organisations here, especially ERP implementations. Because ERP systems seek to integrate all department and functions across a company onto a single enterprisewide information system that can serve all those departments' particular needs (Considine, et.al, 2005:p290). ERP (Enterprise Resource Planning) systems may well count as 'the most important development in the corporate use of information technology in the 1990s' (Davenport, 1998). The adoptions of cumputerised systems, such as ERP implementation, by large organisations often involve large groups of people and other resources, working together under considerable time pressure and the developments could not be predicted. Lots of researches were conducted to assess the critical success factors or CSFs for implementations of computerised systems, but the results were different from each other. Trough lots of researching, the CSFs could also be concluded in this paper below:
No. Critical Success Factors & Rank
1 Top Management Support: A
2 Clear Goals & Objectives: A
3 Project Management: A
4 Interdepartmental Co-operation & Communication: A
5 Project Team Competence: A
6 Vendor Support: B
7 Computerised System Package Selection: B
8 Data Analysis & Conversion: C
9 Staff Training: C
Although beside the CFSs stated above, there must be a lot of other CFSs affect the implementations of computerised systems, these nine CFSs listed above should be the most important ones among all the factors affecting the implementions of computerised systems. As shown in the diagram, the CFSs are numbered form one to nine and ranked from A to C. The CFSs ranked A represents...