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SHB2034 – MANAGEMENT GURU & QUALITY

COURSE NOTES

TOPIC 4:   Quantitative Management

4.1 Introduction

4.1.1 Overview
The quantitative management involves the use of quantitative tools to manage the organization. This approach was born during World War 2 with research teams that developed radar, guidance systems, jet engines, information theory, and atomic bomb. Since then quantitative tools have been applied to every aspect of business. To determine the quality of products and services, quantitative and qualitative measurement must be used. People are the key, and highly motivated and committed people make quality decisions and deliver quality outputs.

Companies must develop and utilize the leadership potential that exits within their employees. Among the management thinkers that contributed their theories in quantitative management include Deming, Juran, Feigenbaum, Crosby, Ishikawa, Shewhart, and Tribus.

4.1.2 Learning Objectives

At the end of this topic, you will be able to:
Enable learners to understand the lives, philosophies, ideas and contributions of Quantitative Management Gurus and Thinkers
Enable learners to assess and evaluate the importance and impact of those ideas in organizations and society
Enable learners to relate the ideas to other management gurus from other disciplines of knowledge
Enable learners to apply the best and the most relevant concepts formulated by management gurus and thinkers in behaviors and practices in daily lives.

4.2 Key Contents

4.2.1 William Edwards Deming

Deming was one of the most famous and influential advocates of Total Quality Management. Deming's message of quality was distilled down to his famed Fourteen Points. Deming blamed the problem of industry on management's failure to eliminate waste and establish control over variation in production processes, and advocated the use of rigorous statistical methods to reduce scrap and improve quality. His methods depended on a customer... [continues]

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