Do Managers Need Emotional Intelligence to Manage Successfully in the Workplace?

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The complex nature of emotional intelligence and its imperative role in wider social affairs has given rise to the examination of its relevance to effective management and leadership. Increasing awareness of the necessity of emotional intelligence within the workplace is evident in numerous studies and research relevant to this area over the recent decades. The link between successful management and emotional intelligence is apparent as it can be seen that high emotional awareness and an ability to manage these emotions highlights three key aspects essential to good leadership: the provision of sustenance for the development of high quality interpersonal relationships with employees, improvement of the decision-making and problem-solving process by factoring in emotional consideration, and the creation of organisational awareness and identity through inspiring and constructing a collective sense of objectives.

Strong communication and teamwork are undoubtedly the fundamental elements of successful workplace management and it is through good communication that a sense of trust and intimacy can be nurtured, hence creating the basis for and developing the strength of interpersonal bonds. According to the Salovey, Mayer and Caruso four-branch model of emotional intelligence, it is through the establishment of these strong interpersonal relationships which allow for leaders to generate motivation and instil optimism and enthusiasm within his/her followers. Being able to accurately appraise and express emotions ensures the effective communication between individuals and thus provides them with a deeper understanding of the people they work with (Carmeli 2013, p791). By creating an atmosphere of cooperation and having an improved perception of emotion, followers will be more supportive of a leader’s decisions and thus be more obliged to appreciate and promote the organisation’s objectives (Zeidner et al 2004, p387). The ability to communicate effectively with...
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