Diversity in the Workplace

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Running head: IMPACT OF DIVERSITY IN THE WORKPLACE

McCann School of Business and Technology
Janet Miller
BU115 Customer Service
Instructor’s Name: Mr. Andrew Roth
Assignment Issue Date: April 28, 2010
Assignment Due Date: May 10, 2010

Outline
Introduction to Diversity …………………………………………………………………………3
Impact of Diversity in the Workplace……………………….……………………………………4
Why is diversity beneficial to a business? ………………………………………………………..5
What are the legal risks? .................................................................................................................7
Managing Diversity, in the workplace ……………………………………………………………7
Identify the major stumbling blocks to communication across cultures …………………………8 Conclusion ….…………………………………………………………………………………...11 References

At some point in our life, we have looked around; and thought how different people look. This can be attributed to the differences in culture, religious beliefs, language, and race. Most people today judge others based on these characteristics. Diversity makes up a big part of our world today from the workplace, clients, customers we serve, military, and our neighbors. Diversity is a very complicated topic with many components. I have decided to touch on some key topics: the impact, the benefits, legal risks, managing and the stumbling blocks of diversity in the workplace. Defining what Diversity is has become a major stumbling block in any discussion. So in order to understand the impact of diversity in the workplace, let’s define what diversity and culture is according to Webster’s Dictionary. Diversity

1: the condition of being diverse : variety; especially: the inclusion of diverse people (as people of different races or cultures) in a group or organization programs intended to promote diversity in schools. 2: an instance of being diverse a diversity of opinion.

Culture:
5a: the integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for learning and transmitting knowledge to succeeding generations b : the customary beliefs, social forms, and material traits of a racial, religious, or social group; also : the characteristic features of everyday existence (as diversions or a way of life} shared by people in a place or time popular culture southern culture c : the set of shared attitudes, values, goals, and practices that characterizes an institution or organization a corporate culture focused on the bottom line. d: the set of values, conventions, or social practices associated with a particular field, activity, or societal characteristic studying the effect of computers on print culture changing the culture of materialism will take time Impact of Diversity in the workplace

“We perceive our worldviews as making sense if they are consistent with our society's values, our abilities to anticipate and interpret the events we experience. Values, which vary from culture to culture and from person to person, are the standards we use to determine whether something is "right" or "wrong.” (Jensen, M 2010) However, if you were to ask people to define both diversity and culture you may get many different meanings. Basically diversity and culture go hand in hand in a business, as diversity is unique to each individual and recognizing our differences within the organization or workplace. Some examples of differences would be as follows: * Race

* Gender
* Religious beliefs
* Political beliefs
* Physical abilities
The list of differences goes on. Each of us is diverse in some way and we need to go beyond the tolerance and realize there is rich culture inside all us that is brought out in some form. Inevitably when you have diversity in an organization difficulties are going to arise. This is due to the limited information that we have regarding others world views. Since the economy today is based on the global market there is more...
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