India is fast changing, so is its youth. The past few years have seen a complete makeover in the urban youth and the environment they live in. The increase in the number of coffee houses, swanky malls, multiplexes or automobiles display the spending trend of the young Indians. And one of the main factors boosting it, is the growth of the BPO sector in India.
The tremendous growth of Indian call centers in the last few years has resulted in considerable socio-economic and cultural developments in Indian society. There have been both positive and negative impacts of outsourcing on the Indian youth ranging from their lifestyle, personality, career, attitude, gender, and language to their whole identity. This has positively impacted the time, talent and skills of the Indian youth; no doubt, they are reaching their career milestones and financial goals much faster and earlier than before.
The increased career options available to the Indian youth have helped them improve their personality, knowledge, become more mature and ready to take different challenges. Since most of the call centers serve the western countries, they are trained in understanding the culture, accent, language and customs of that country. In addition, there are perks of overseas travel to understand customer's business processes.
Since this sector emphasizes on 'thinking out of the box', have analytical and problem-solving skills and most of all working smart, it has helped in increasing the confidence of the youth. There is also a faster vertical growth with team players becoming team leaders within 1-2 years.
One of the key changes brought by the BPO industry is the increased financial independence of today's youth. Considering that on an average a call center employ earns anywhere between Rs 10,000-15,000 and lives with his family, it translates into a higher purchasing power. Also, they can double their income in far shorter... [continues]
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