Dhl Full Company

Topics: DHL, Customer service, Deutsche Post Pages: 35 (11536 words) Published: September 27, 2012
Background of DHL Company5
Company Mission and Vision6
SWOT Analysis6
Chapter – 18
Current Head IT Production Services Asia Pacific at DHL IT Services Asia Pacific (January 2009), Mr. Heinz Luck8
Present Positions8
Past CIO for DHL Express Asia-Pacific9
Roles and Responsibilities9
Plans and Decisions11
Future Plans at 2008: Information Technology Development11
IT Projects at 200811
Comparison and Analysis on the Previous CIO and Current CIO12
Implementation of IT Plans13
Heinz Luck follow up on the IT Development13
CIO Reference16
Chapter – 217
IS Financial Management of DHL17
Information System Investment Management18
Select Phase18
Control Phase18
Evaluator Phase18
Fundamental Phases of IT Investments19
DHL Financial Investments20
Asia-pacific Information system in Malaysia (APIS)20
DHL to Expand its Datacentre21
DHL to expand IT workforce22
Recommendations for DHL Information Systems23
Invest in phone application23
Infrastructure investments23
Invest in training23
Cost Saving24
Supply Chain24
Chapter – 326
IS Staff Management26
DHL Recruitment26
Core Job Characteristics28
Diversity in Recruitment29
Build a company library32
Assign outstanding employees to provide training32
Productivity Staff Statistics33
The Latest Job Offers35
Chapter – 439
Managing Project Development39
Project Involved40
Methodologies Used In the Projects43
DePICT Methodology44
Success Evaluation46
Project Time Management and Scheduling46
Good Project Team Leadership47
Good Budget Plan47
Requirement IT Program Manager47
Phone Application49
Paying Premiums50
Chat Box50
Group Conclusion51
Managing Project Development References51

First and foremost, we would like to thank his supervisor, Mr Ahmad Jawad in taking his effort, time, and willingness to guide us in this project. The comments, feedbacks and suggestions given were extremely helpful to us in completing this project. He had always given the right encouragement and advice for us to continue.

Secondly, after going through many obstacles in the project, we would like to say that the overall success of this project would not have been possible without the knowledge gained from the library of the Institute of Asian Pacific University College of Technology and Innovation (UCTI Library).

Last but not the least, we would like to thank our friends and classmates in the constant moral support that has helped us in completing this project successfully. Background of DHL Company
“A global network composed of more than 220 countries and territories and 310,000 employees’ worldwide offer customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. We have centralized the internal services which support the entire Group, including Finance Operations, IT and Procurement. This consolidation enables us to increase the flexibility of our business, improve service quality and leverage economies of scale and cost benefits.” (DHL, 2010). “We have over 500 employees, close to 20 vehicles and 11 locations (offices / warehouses) throughout Peninsular and East Malaysia located in Penang, Butterworth, Kuala Lumpur, Kuala Lumpur International Airport (KLIA), Shah Alam, Port Klang, Melaka, Johor Bahru and Kuching. DHL Global Forwarding's core competencies lie in providing global air and ocean freight,...
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