15th Apr 2013
The Devil’s Den
The Devil's Den is a snack bar where a Finance student Susan is employed. The case talks about the problems Susan sees in the snack bar. Many large and small companies face similar problems across various industries which are not well organized and not monitored.
Devil's Den is actually a college snack bar which is owned by an external company called College Food Services (CFS). This company has made many mistakes and is very not very efficient in their management system. All the employees in The Devil's Den were not trained well there were no set of guidelines or goals. And on top of that the employees were all per time students of the college.
This led to chaos food were taken by the employees and none of the managers cared that much. One of the managers put a lock from time to time but when the managers caught employees taking food from the snack bar they never took any serious action like getting rid of them from the job.
Finding new employees who would work in hours required by the snack bar was hard as well. So employees could get away with anything. The salary was not so high either it was just a little above the average pay. The managers were all students and they were rotated from time to time and they did not supervise well.
Susan who worked seven hours per week felt responsible. And mentioned Mack a student manager about the incidents but no major action was taken. An employee was also caught stealing from the register but was not fired. The Devil's Den ran on a set of unethical codes of conduct. And the attitude of employees was very care free. The student managers were the culprits themselves as they allowed their friends to take food free.
Susan realized that the problem was from top to bottom. So complaining to the managers are useless as they all are aware and do not seem to care. So Susan is waiting for the turn to become student manager to make some...