Development Plan of Knowledge Management in International Mobility Process

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Osho Aquila Adeolu

Development plan of knowledge management in
international mobility process
Case: Seinäjoki University of Applied Sciences
International office

Thesis
Fall 2010
Business School
Degree programme in Business Administration

International Business

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SEINÄJOKI UNIVERSITY OF APPLIED SCIENCES

THESIS ABSTRACT
Faculty: Business School
Degree programme: Degree Programme in International Business Specialisation: International Marketing
Author: Osho Aquila Adeolu
Title of thesis: Development plan of knowledge management in international mobility process
Case: Seinäjoki University of Applied Sciences International office Supervisor: Anne-Maria Aho
Year: 2010

Number of pages: 122 Number of appendices: 20

The primary aim of this thesis is to examine the present situation of knowledge management in the mobility process and find out possible ways of developing it. In this thesis, respondents working with the international affairs were interviewed; their responses were analyzed and related to theory.

Qualitative approach was implemented as the methodology. According to theory, knowledge is an asset that can give an organization competitive edge. On the other hand, knowledge creation is an expensive activity. O ne of the reasons organizations form knowledge creation collaborations is to share resources that are needed to create knowledge.

The study found more differences than similarities in respect to the theory provided. It was discovered that the organization has already implemented an information system as regards mobility process; they have mainly focused on the management of explicit knowledge (planning, organizing and providing access to a knowledge base) rather than creating an avenue for transforming taci t knowledge of the experienced staff members to explicit knowledge.

In conclusion, a
software for managing knowledge is proposed in the
development plan for Seinäjoki University of Applied Sciences.

Keywords: Knowledge management, customer relationship management

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Acknowledgement

I owe my utmost gratitude to my supervisor, Anne-Maria Aho. With her inspiration, enthusiasm and her logical way of reasoning has been of great help for me, without her, I would have been lost in this thesis. Her understanding, encouraging and personal guidance made knowledge management fun for me.

I wish to express my warm thanks to the manager of in ternational affairs, Seinäjoki University of Applied Sciences, Helli Kitinoja. For sparing her time for this thesis to be a reality, she has been helpful despite her busy schedule. I am deeply grateful to all my respondents, Anne- Maria Mäkela, Ritva Leppänen, Marjo Arola, Helinä Mesiäislehto-Soukka, Maria Loukola and Sanna Valkosalo, without them this thesis would have been practically impossible. Finally, I will like to thank Almighty God for the wisdom granted for this thesis to be accomplished.

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Abbreviations
CIMO

Central for International Mobility

CRM

Customer relationship management

ICM

Intellectual capital model

KM

Knowledge Management

OCS

Organizational Control Structure

SeAMK

Seinäjoki University of Applied Science

UAS

University of Applied of Science

CKO

Chief Knowledge Officer

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Figures

Figure 1:

Thesis outline ..............................................................................14

Figure 2:

KM three major components ........................................................20

Figure 3:

Nonaka‟s SECI model ..................................................................24

Figure 4:

Knowlegde management physical system ...................................30

Figure 5:

Frames of Reference ...................................................................44, 45

Figure 6:

Organizational learning model (Despres & Chauvel 2000)... .......45

Figure 7:

Phase of research progression (Zikmund 2000)...
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