Developing Management Skills

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DEVELOPING MANAGEMENT SKILLS
EIGHTH EDITION

David A. Whetten
BRIGHAM YOUNG UNIVERSITY

Kim S. Cameron
UNIVERSITY OF MICHIGAN

Prentice Hall
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Copyright © 2011, 2007, 2005, 2002, 1998 Pearson Education, Inc., publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458.

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Library of Congress Cataloging-in-Publication Data Whetten, David A. (David Allred) Developing management skills /David A. Whetten, Kim S. Cameron.—8th ed. p. cm. Includes bibliographical references and index. ISBN 978-0-13-612100-8 1. Management—-Study and teaching. 2. Management—Problems, exercises, etc. Kim S. II. Title. HD30.4.W46 2011 658.40071'173—dc22

I. Cameron,

2009040522

10 9 8 7 6 5 4 3 2

ISBN 10: 0-13-612100-4 ISBN 13: 978-0-13-612100-8

B R I E F TA B L E O F C O N T E N T S
Preface xvii Introduction 1

PART I
1 2 3

PERSONAL SKILLS

44

Developing Self-Awareness 45 Managing Personal Stress 105 Solving Problems Analytically and Creatively

167

PART II
4 5 6 7

INTERPERSONAL SKILLS 232
233

Building Relationships by Communicating Supportively Gaining Power and Influence 279 Motivating Others 323 Managing Conflict 373

PART III

GROUP SKILLS

438

8 Empowering and Delegating 439 9 Building Effective Teams and Teamwork 489 10 Leading Positive Change 533

PART IV

SPECIFIC COMMUNICATION SKILLS 590
591

Supplement A Making Oral and Written Presentations Supplement B...
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