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DEVELOPING MANAGEMENT SKILLS
David A. Whetten
BRIGHAM YOUNG UNIVERSITY
Kim S. Cameron
UNIVERSITY OF MICHIGAN
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Library of Congress Cataloging-in-Publication Data Whetten, David A. (David Allred) Developing management skills /David A. Whetten, Kim S. Cameron.—8th ed. p. cm. Includes bibliographical references and index. ISBN 978-0-13-612100-8 1. Management—-Study and teaching. 2. Management—Problems, exercises, etc. Kim S. II. Title. HD30.4.W46 2011 658.40071'173—dc22
10 9 8 7 6 5 4 3 2
ISBN 10: 0-13-612100-4 ISBN 13: 978-0-13-612100-8
B R I E F TA B L E O F C O N T E N T S
Preface xvii Introduction 1
1 2 3
Developing Self-Awareness 45 Managing Personal Stress 105 Solving Problems Analytically and Creatively
4 5 6 7
INTERPERSONAL SKILLS 232
Building Relationships by Communicating Supportively Gaining Power and Influence 279 Motivating Others 323 Managing Conflict 373
8 Empowering and Delegating 439 9 Building Effective Teams and Teamwork 489 10 Leading Positive Change 533
SPECIFIC COMMUNICATION SKILLS 590
Supplement A Making Oral and Written Presentations Supplement B...