Developing and Maintaining Trust at Work

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Developing and maintaining trust at work

Building and maintaining trust in the workplace in important to help me meet the aim and objectives set as a team. Working as a team is important in allowing the work we face to be completed to a high quality standard using effective and efficient ways to providing value for money.

When I behave consistently, it enables employees to identify the boundaries within which they can operate. Inconsistent behaviour makes it difficult for employees to know what to expect. It is important for employees to be able to predict to some extent how I will react.

The level of trust that employees have in their managers and leaders is often not given the attention it deserves. When trust is in place it promotes more positive working relationships which have an important impact on an individual’s overall psychological well being. The presence of trust in an organisation is therefore crucial for the employee, manager and the business performance.

However, in my opinion organisations cannot earn, develop or retain employee trust, only people can. Trust is an interpersonal experience, while organisations define policies and practices that promote trust. It is the behaviour of individuals, especially leaders that determines the level of trust in an organization. Being honest is the easiest way to prevent loss of trust. If we don't know the answer, we say so. If we have a tough question, we ask it. If we say we are going to do something, we do it, or provide an update as to why the schedule has changed. It is the little things, which add up, that help earn and maintain trust within the team.

It is essential that information entrusted to us in confidence is kept secure. The sharing of confidential information without permission of the employee is a way of destroying a trusting relationship, sometimes beyond repair. Confidentiality is a term that indicates preserving the privacy of the persons in which you care for. This mean that...
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