Axia College of University of Phoenix
MGT 210: Supervision and Leadership
Tim Glaid, Instructor
September 16, 2007
Determining Effective Orientation and Training
Being a training supervisor for a large local retail company. Giving the orientation and training is truly important to our employees. This is an on going process. The company has seven department stores locally in the city. As the training supervisor there will be a three-day orientation and training program for a new salesclerk. There will be an outline of the specific subjects that will be covered. Techniques showing how the new salesclerk is being trained. First we will start the orientation off by giving the new salesclerk a warm welcome. Being the supervisor not only is the job to teach but also, tries to learn about the employee (Rue & Byars, 2004). Communication is key to being a good supervisor. With this opportunity try to see what ones experience, ambitions, likes, and dislikes are (Rue & Byars, 2004). Introduce the new employee to the other employees within the work unit. Take this time to familiarize the employee with the physical surroundings (Rue & Byars, 2004). Second as training supervisor it would be time to explain the nature of the work. What its relationship to the work of coworkers is and that of the work unit as a whole (Rue & Byars, 2004). Within the retail company we want our employees to be able to deal with customers. Our employees have to be able to represent the company. One has to be able to interact well with customers. Discuss the policies on performance and conduct within the company. Discuss safety and fire prevention. Ask if there is any questions and review if needed (Rue & Byars, 2004). Now the new employee is going to be in a classroom setting. At this time the employee will be watching videos. The videos consist of safety programs and apprenticeship training. One...