UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THE WORK SETTING OUTCOME 2
2.2. Describe The Factors To Consider When Promoting Effective Communication. You need to consider a number of factors:
Tone and pitch of your voice, does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of a group of residents to sit down on a chair. However this would not be suitable in a situation whereby a resident is upset say for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them.
Use of language is important, when talking to residents you need to keep things simpler than if you were walking residents without dementia, however if you’re talking to an adult using very simple instructions this may be deemed as patronising, so it is important to choose your language carefully.
The speed in which you talk is also key. When talking to residents I tend to get down to their level if they are in a sitting position and talk to them at a relatively slow speed, this way they are more likely to understand me more than if I was walking round above them talking.
Facial and hand gestures, again this needs to be tailored to the situation or topic. In the example above, a smile and perhaps a hand on their shoulder is sufficient to the situation. Where by frowning and waving arms as if annoyed would be detrimental to the feelings of the resident.
Eye contact is an important factor as this engages the audience, keeping them focused on what you are discussing. By making eye contact you are directing your conversation at that specific person, demonstrating that you are devoting your time and are not able to be distracted as if you would by looking around.
Body language plays an important part, for example folded arms can indicate you are being defensive or not open to...