Communication is a process that involves exchange of information, thoughts, ideas and emotions. Communication is a process that involves a sender who encodes and sends the message, which is then carried via the communication channel to the receiver where the receiver decodes the message, processes the information and sends an appropriate reply via the same communication channel. There are many types of communication and interpersonal communication within health and social care setting. This is interaction between two or more human beings. Sometimes communication can be portrayed in a negative way but it is important to realise the message you are giving out to people so that the communication stays positive.
One of the ways we can communicate is through text, written communication - using words but without speech. This could be a written report, in an e-mail, text message and any other forms of electronic communication or hand written communication. This can be a really positive way of communication especially when someone doesn't feel comfortable speaking aloud they could write their thoughts or feeling down. For example if someone wouldn't open up to a counsellor about their problems the counsellor could get them to write a story and a lot can be told about the persons feelings by looking at the sort of words etc. that they had used. Also doctors could pass on information more easily and confidentially through text e.g. analyses of patient’s blood results conveyed in letter which will make the information clear. Or a summary in writing to the patient of what was discussed at the meeting so they can be sure they understood the message sent.
Formal communication includes all the instances where communication has to occur in a set formal format. Typically this can include all sorts of business communication or corporate communication. The style of communication in this form is very formal and official. Official conferences, meetings and written memos and corporate letters are used for communication. In the Health and Social Care setting this would include staff meetings like formal reviews of staff work in supervision with their Line Manager. A record would also be kept of these formal meetings. Or a Child Case Conference would also be considered formal communication both written and oral. Although every effort would be made to ensure the child and the family understood the proceedings. Formal communication can also occur between two strangers when they meet for the first time. Hence formal communication is straightforward, official and always precise and has a stringent and rigid tone to it.
Informal communication includes instances of free unrestrained communication between people who share a casual rapport with each other. Informal communication requires two people to have a similar wavelength and hence occurs between friends and family. Informal communication does not have any rigid rules and guidelines. Informal conversations need not necessarily have boundaries of time, place or even subjects for that matter since we all know that friendly chats with our loved ones can simply go on and on. For example a nurse could take time out of a busy schedule on a ward to have a conversation with an elderly patient about the weather, television, their family their general health or how they are feeling and if they don’t understand anything about their illness or medication. This would make the patient feel more secure and trusting of the staff; And may boast their mood because they feel that someone cares about the person, would allay any concerns they may have and open a new channel of free flowing communication which has put the patient at ease and given them the confidence/empowered them to ask questions about their care.
One to one interactions: take place between one person to another, nobody else is involved. It ensures that each person that is in the communication has each other’s attention in any given...
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