DEMING S 14 POINTS

DEMING’S SYSTEM
OF PROFOUND KNOWLEDGE
W. EDWARD DEMING

SYSTEM OF PROFOUND
KNOWLEDGE
• IN APPLICATION TO
LEMBAGA HASIL DALAM
NEGERI (LHDN)
•
•
•
•

APPRECIATION OF A
SYSTEM
KNOWLEDGE OF VARIATION
THEORY OF KNOWLEDGE
UNDERSTANDING OF
PSYCHOLOGY

SYSTEM OF PROFOUND KNOWLEDGE
1.APPRECIATION FOR THE SYSTEM
- According to Deming, a starting point in quality management process which would be the light for the management team to understand their organization better and able to make the right decision for the organization at the right time.
- A system is a series of functions or activities within an organisation that work together for the aim of the organisation. The aim of the system must be clear to everyone in the system.Without an aim,there is no system - Management of a system,therefore,requires knowledge of the interrelationship between all the subprocesses within the system and of everybody that works in it.

Application to Lembaga Hasil Dalam Negeri (LHDN)
-System could be defined as a set of functionally related components or activities within an organization that are interrelated and work together to achieve organizational goals. An example of a system could be seen in LHDN such as e-Filing, myTAX, TAef and e-PCB.
- e-Filing that being used by LHDN are very easy to access. Users can access it through computer and also smartphones.
-comforts user, no needs to queue at the counter.

SYSTEM OF PROFOUND KNOWLEDGE
2. THEORY OF VARIATIONS
-appreciation of a stable system
-understanding of special causes and common causes of variation
-knowledge that variation will always be there,between people,in output,in service,in product
-knowledge of the difference between a stable system and a capable system
-knowledge about the different kinds of uncertainty in statistical data
Application to Lembaga Hasil Dalam Negeri (LHDN)
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SYSTEM OF PROFOUND KNOWLEDGE
3.THEORY OF KNOWLEDGE
- Knowledge as mentioned in Deming’s system of profound knowledge, is a branch of philosophy