Deming's Philosophy

Topics: W. Edwards Deming, Statistical process control, PDCA Pages: 8 (2600 words) Published: June 18, 2011
“Individual assignment”

Name: Saltanat Maratova
Student ID: TP020379
Intake Code: UC2F1103BIS
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Table of Contents
Deming’s 14 points applied to an academic environment4
Create constancy of purpose4
Adopt new philosophy5
Cease dependence on inspection5
End the practice of awarding business on price tag alone5
Improve constantly and forever6
Institute Training6
Institute Leadership6
Drive out fear7
Break down barriers between departments7
Eliminate slogans and targets8
Eliminate management by objectives (MBO)8
Remove barriers to pride8
Encourage education and self-improvement9
Transformation is everyone’s job9
Deming’s Cycle……………………...………………………………………………….10 Conclusion11

William Edwards Deming (October 14, 1900 – December 20, 1993) known as a person who revived the industrial production of Japan’s after Second World War and developed the reputation for supremely high- quality manufacturing that they still enjoy today W. Edward Deming was an American professor, author, lecturer, statistician and consultant. Japanese managers were interested in Deming’s management theories which were ignored in America before. In 1947 Deming was invited to Tokyo to give lectures and seminars about statistical process control. The Japanese industry adopted the Deming's techniques immediately and ten years later Japan became one of the leading countries in industry. The impact of Deming’s management theories on American industry has made him one of leading consultants around the world. Deming was awarded the Shewhart Medal by American Society for Quality Control and he received many other rewards. Edward Deming preached his “14 Points” that he believed could make the industry more competitive by increasing quality of products without expensive machinery. The items mainly focus on customer satisfaction and produce high quality product. It is also concerned about the condition of the state in the firm. Finally, it is important to note that the principle of Deming’s management style is still extremely favorable and popular among the business community.

Deming’s 14 principles in academic environment
1. Create constancy of purpose:
Constancy of purpose is the first fundamental step, in which need to define its values, mission and vision of the future to provide long-term direction for its management and employees. Dr. Deming believed that business should not exist simply for profit: they are social entities whose basic purpose is to serve their customers and employees. To implement this purpose they must take a long-term view, to invest in innovation, to do comprehensive research and provide training. Nowadays Deming’s principles not just use in business community it also use in academic environment, to improve the quality of the universities. In academic environment, each learning institution must define an objective for a present and future timeline. Student is the customer of university, so the administration should try to satisfy that customer needs. Determining goals is no trivial matter, should go through combine the ideas of the staff and the students to reach vision and values of the institution. The mission statement for a university is to develop the skills, attitudes, and motivation in students so they will become responsible citizens and be capable of making positive contributions to society. Example:

The instructional staff at Van Meter Secondary school believe that: * We need to find children’s passions, help them to discover their skills and abilities, and then coach them( and their parents) in those direction * The purpose of an educational system is to teach kids to THINK, LEAD AND SERVE.

2. Adopting the New Philosophy
Deming believed that after making a new objective, the management should adopt to the new philosophy to attain the main...
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