Delta Plastics, is a company that designs and manufactures plastic containers for household and kitchen use. The R&D group working for Delta is constantly thinking of new ways to develop, design and produce new plastic materials for the company. The new containers that the R&D group is currently working on are designed to be able to be removed from the oven and immediately stored in the refrigerator if necessary, with no wait time to cool. The group will be looking to see if the new material can stand up to and pass the standard material now utilized at Delta Plastics, Inc. The group will conduct an investigation into how a total quality management program will help them produce this new super plastic material, why and how utilizing a definition of quality makes a difference in the production process of this new material, how defects in the quality dimensions will affect the new product and then give a recommendation as to what the company should do as far as producing this new material. Benefits from a Total Quality Management program
An organization can benefit from a Total Quality Management (TQM) program because this sets the direction for the firm and the level of commitment. It helps to define virtually every aspect of the operations functions that must change to support the commitment of quality that will be achieved by the company. TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. Total Quality Management is an approach to the art of management that originated in Japanese industry in the 1950's and has become steadily more popular in the West since the early 1980's (Total Quality Management, 2011).
Total Quality is a description of the culture, attitude and organization of a company that aims to provide, and continue to provide, its customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with things being done right the first time, and defects and waste eradicated from operations. Important aspects of TQM include customer-driven quality, top management leadership and commitment, continuous improvement, fast response, actions based on facts, employee participation, and a TQM culture. TQM has a customer-first orientation. The customer, not internal activities and constraints, comes first. Customer satisfaction is seen as the company's highest priority (Total Quality Management, 2011).
By recognizing and meeting the customer’s expectation is one of the first steps that Delta Plastics, Inc. will have to live up to, to meet these standards. Delta Plastics will need to recognize the customer’s needs and wants and provide those services to the customers. Delta Plastics, Inc. must constantly focus on the customer needs and wants and continue to gather information so that they understand the needs of the customers in order to give them what they desire. By putting the customer’s needs first and remembering that if not for the customer there would be no business, is what will help to make Delta Plastics, Inc more successful in the objective in which the company is trying to accomplish. Putting the customer first must be the major focal point in any organization looking to achieve total quality management. In order to achieve total quality management the company and employees must focus on the definitions of quality in order to produce the best product possible. Definition of Quality
The definition of quality is important because these are a set of standards or measurements that help company’s stand behind their products and be more successful as far as in producing and selling its product. In manufacturing, a measure of excellence or a state of being free from defects, deficiencies, and significant variations,...