Dell Csr

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Dell
CSR Company Profile

Michiel van Dijk & Irene Schipper
Amsterdam, May 2007

Dell – CSR Company Profile

Colofon
Dell CSR Company Profile By: Michiel van Dijk & Irene Schipper February 2007 Stichting Onderzoek Multinationale Ondernemingen (SOMO) Centre for Research on Multinational Corporations

This document is licensed under the Creative Commons AttributionNonCommercial-NoDerivateWorks 2.5 License. To view a copy of this license visit: http://creativecommons.org/licenses/by-nc-sa/2.5

SOMO, Amsterdam

SOMO Keizersgracht 132 1015 CW Amsterdam Phone: +31 (0)20 6391291 e-mail:info@somo.nl

Dell – CSR Company Profile

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Contents
1 Introduction........................................................................................................ 4 2 Company Overview ........................................................................................... 6 3 Supply Chain...................................................................................................... 8 4 CSR Policies....................................................................................................... 10 4.1 Human and Labour Policies ................................................................................ 10 4.2 Environmental Policies ........................................................................................ 12 4.3 Compliance with CSR Standards ........................................................................ 13 5 Field Research ................................................................................................... 19 5.2 Working Conditions in Supplier Companies ........................................................ 22 5.3 Dell’s Hard Disk Drive Supply Chain in Thailand ................................................ 30 5.4 Working Conditions in the Thai HDD Supply Chain ............................................ 32 5.5 Dell Hard Disk Drive Supply Chain in the Philippines ......................................... 44 5.6 Working Conditions in the Philippine HDD Supply Chain ................................... 47 Annex: Dell response to the report, dated March 21, 2007. ............................................ 52

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1

Introduction

This corporate social responsibility (CSR) company profile on Dell is part of a research project on the ICT hardware sector by SOMO, co-financed by the Ministry of Foreign Affairs in the Netherlands. Other financers are member organisations of International Consumer Research and Testing (ICRT) and two development organisations, namely Bread for All and the Swiss Catholic 1 Lenten Fund. In addition to this profile, profiles are made on Hewlett Packard (HP), Acer, Fujitsu Siemens Computers, Apple, Toshiba, Sony and Packard Bell. The methodology used for the survey consists of: Website analyses; Analyses of annual- and CSR reports; Questionnaires to major computer brands sent by ICRT; Workers interviews in China, The Philippines, and Thailand; Interviews with the management of production sites. The research is conducted by SOMO in collaboration with research and labour organisations in China, The Philippines and Thailand: SACOM in China (Students and Scholars Against Corporate Misbehavior); the Workers’ Assistance Center, Inc (WAC) in The Philippines; the Centre for Labour Information Service and Training (CLIST) and Asia Pacific Workers Solidarity Links (APWSL) in Thailand. The definition of CSR used by SOMO is based on the “CSR Frame of Reference” published by the Dutch CSR Platform: a Coalition of 30 Dutch Civil Society Organisations and 2 Trade Unions actively promoting CSR. The first part of the profile provides a short general company overview and then focuses on the companies’ CSR policies and operational standards like supply chain responsibility, stakeholder involvement, independent verification and transparency and reporting. The second part of the profile provides research findings of...
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