"Delegation is the assignment of authority and responsibility to a subordinate at a lower level" (Bateman-Snell, 2003). This can be viewed as a characteristic of a XYZ manager. However, this in fact is a necessity. To be a successful manager, you must be able to assign certain tasks to certain people in order to continue the fortune of the company. Every business tends to have an evident hierarchy. As a Customer Service Representative, you are considered to be one of the lower participants, if not the lowest, in that hierarchy. This is a way that the company in general has delegated responsibility. Due to the structure of the company, it is the Customer Service Representative's responsibility to handle all customer accounts efficiently. This, in one way, shows the importance of delegation with Ford. In order to be an effective manager within the company, however, you cannot rely merely on its structure.
Within XYZ, every employee has a role, no matter what the department. I am considered a trainer. My job is actually to help train newly hired employees, as well as field any questions or concerns they may have on a particular account or situation. This responsibility was delegated to me from my immediate supervisor. He has shifted the responsibility to me, a subordinate in the business, so that he can have more time to run certain reports, creates schedules, and perform reviews on employees. I'm sure there are many other duties, but doing this,... [continues]
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