1.As a first step, he surveyed 15 "design-centric" companies, including BMW, Nike, and Nokia. To his surprise, few had a system for forecasting return on design 2. Mr. Jones needed to provide a new plan to focus on Customers preferences. 3.Good feedback from the public would equal possible future return on the investment that was requested by the research team. 4.Do not focus on Bottom-line returns
5.Puts Design prototypes in front of customer focus groups
6.Get detailed measurements of their preferences about Aesthetics, Craftsmanship, technical performance, ergonomics and usability 7.Chart the results against competing products and the company’s own product 8.This approach gives the Decision makers a base-line of objective evidence from which to make investment decisions
The Duet washing machine, launched five years ago, was the first big win for the common platform approach.
By redesigning an existing product, using the same underlying technology but with modifications to the appearance and user interface, the design team created a product that could be sold at three times the price of its predecessor and competitor products.
Design investment decisions are now based on facts not opinion. The new decision making approach has transformed the company’s culture. It had led to bolder designs because the designers can now make a strong case for making those investments. By following this approach the company can do innovation in their products. The shift has enabled Whirlpool's designers to make the business case for investments and give financial folks greater confidence to ante up--resulting in bolder designs.
What criteria does...