Decision Making

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3. What lessons can be learned from the experience at ChocCo? What would you do differently if you were to be party to the process?
ChocCo is food manufacturers that have a few problems about the management. The factory runs continuously in 24 hours every day of the week. The management had to face a problem on the working time as the worker demand to have 12 hours shifts in 6 day fortnight. After 12 months, the ChocCo management was not satisfied with shift works changes.

From this, there is a lot of aspect that should be consider by the ChocCo’s management during the decision making so that the factory can run smoothly and increase the production without stressing the workers. First at all, the management should be discussing with the other management division such as the union workers before deciding to apply the new proposal among the workers. Even the proposal were came from the employee, the management should not ignore other staff since it involve the company performance and future position.

Beside that, in decision making process, the management should evaluate and observe the current situation or problems that occur in the factory. With this method, the management can identifies the main problem and the best solution that can satisfy every employee in every division without making them fell abandon because their welfare and wishes also important.

In addition, the union sources stated that, the management at ChocCo has poor planning and decision making record. They should be done a survey towards the employee, so that they will get agreement from all parties and employee, also the positive or negative feedback regarding on the new system. With that, they can predict the outcomes if the new shift system being apply giving a good or bad impact towards the factory. Through survey also, the management can gather adequate information about the nature of the issues to be decided.

The top management of ChocCo should make good relationship with...
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